Service Desk Analyst - Meriden, United Kingdom - Pertemps Leicester

Pertemps Leicester

Verified Company

Meriden, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Position: Service Desk Analyst

Location:
Coventry

Salary:
Up to 25K D.O.E

Working hours:
Monday to Friday - 9am - 5.30pm**
The Role

You will be the first point of contact for customers, delivering a professional service that promotes high customer satisfaction levels.
Logging tickets using out ITSM call logging software.
Ensuring customers are kept up to date.
Responsible for managing and communicating all high priority incidents, ensuring the right technical resource is identified for resolution and that communication with the Business is completed effectively.
To provide first line support by diagnosing/resolving incidents and escalating Incidents and Service Requests to the appropriate support team using the Incident Management and Request Fulfilment processes.

Key Skills and Experience
Along with having very good English communication skills and outstanding customer service skills, you will have experience and knowledge of the following systems: