Customer Service Advisor - Solihull, United Kingdom - KC Group

KC Group

Verified Company

Solihull, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are working with a leading telecommunications company based in Solihull who are looking to employ a Customer Service Advisor on a full-time, ongoing basis.

This is a remote role, where you'd be required to travel into their Solihull offices two to three times per week.

This client is looking to pay £10p/h.

Key Responsibilities of a Customer Service Advisor:

Answering any questions customers may have effectively and efficiently.
Providing support and comprehensive service or product information to customers.
Resolve customer queries and ensure customers are satisfied with the client's services and products.
Responsible for delivering a positive customer journey through providing excellent customer service.
Build and maintain relationships with customers through consistent communication and ensuring all customer expectations are both understood and met.
Reply to queries proactively and escalate to relevant managers if required.

To be considered for the role of Customer Service Advisor you will require:

Significant experience in dealing with customer service complaints and queries.
The ability to communicate with customers effectively, with strong negotiation skills.
The ability to work in a fastpaced environment.
Excellent communication skills, both written and verbal.
The ability to work to deadlines.

Job Types:
Full-time, Temporary contract

Salary:
£10.00 per hour

Benefits: