Full Time Bar and Cellar Person Immediate Start - Wallingford, United Kingdom - The George Hotel

The George Hotel
The George Hotel
Verified Company
Wallingford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Full time
Description

The George Hotel

Food & Beverage Department
Food & Beverage Assistant


Job Purpose:

To provide a warm, friendly and efficient food and beverage service to our guests and external customers, ensuring exceptional service standards are delivered and maintained at all times.

To maintain the cellar - weekly deep clean deliveries and stock rotation


Key Duties & Responsibilities:


  • Assist in creating an enjoyable and welcoming environment for our guests and external customers
  • Ensure guests and customers are greeted promptly
  • Ensure that all guests' and customers' requests and queries and responded to promptly and effectively and an exceptional service is delivered at all times
  • Take food and beverage orders and ensure that clear communication to the bar and kitchen is carried out promptly
  • Ensure an efficient and safe delivery of all food and beverage orders in line with guests and customers expectations ensuring an exceptional level of service is maintained at all times
  • Promptly clear, sanitise and set up tables after use to ensure the areas look presentable and inviting
  • Ensure the bistro and bar areas are clean and well presented at all times and ensure all cleaning duties are carried out
  • Deal with guest complaints in a friendly and efficient manner, ensuring customer satisfaction at all times. All guest complaints and comments must be reported to management
  • Facilitate payments by customers using our POS system as trained
  • Prepare all back of house service points bistro kitchen area and bar cellar
  • Assist in the preparation and set up, and provide service duties for functions as required
  • Assist in putting deliveries away food and beverage
  • Ensure that both front of house areas are kept well maintained and clean at all times
  • Check customers ID and age verification
  • Must upsell products at any given opportunity bar and bistro
  • Monitor and replenish stock levels as and when required
  • Any other duties as directed from your Supervisor, Assistant F&B Manager, Deputy Manager, General Manager

Key Requirements:


  • Accurate and efficient cash handling skills
  • High standard of personal hygiene and presentation
  • Extrovert personality with excellent customer service skills
  • Ability to interact with people at all different levels
  • Passion for delivering exceptional service
  • Courteous and pleasant attitude towards guests, external clients and colleagues
  • Have the physical ability to fulfill your job description i.e standing for long periods of time, being able to lift heavy items (boxes of stock) maneuvering heavy items (barrels/tables etc), able to work in confined spaces (beer cellar/store rooms) after manual handling training
  • Ability to work well under pressure and juggle priorities in a busy, fast paced environment with minimum supervision
  • Ability to work as part of a team
  • Good attention to detail

Pay:
£9.25-£10.50 per hour


Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Wallingford, OX10 0BS: reliably commute or plan to relocate before starting work (required)

Language:


  • English (required)

Work authorisation:

  • United Kingdom (required)

Shift availability:

  • Day shift
(required)

  • Night shift
(required)


Work Location:
One location
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