IT Support Engineer - Croydon, United Kingdom - YourRecruit Group

YourRecruit Group

Verified Company

Croydon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an opening for an ambitious
IT Support Engineer - 1st / 2nd Linetosupport clients and to drive growth within the bsiness.

With training paid for, healthcare scheme, rising holiday, interest free loan for annual season ticket and company pension scheme, this is a fantastic opportunity for someone who is looking fora company that can provide excellent career progression.

An entrepreneurial Croydon based ICT consultancy that was founded 17 years ago, my client has exciting expansion plans and is looking for a like-minded individual to join their team for the long-term.

They offer funding for IT training, they have a fantasticworking environment, they work hard, play hard and reward their employees well

The successful applicant will take accountability for both the ticket queue and outstanding tickets.

Overall, they will ensure that the heart of their business, their service desk, is efficient by maintaining consistent communication with clients and delegatingwork to the Engineers.

Due to the nature and size of the organisation there will be:

The opportunity to become an integral part of the management and on-going development of a successful company
The potential for rapid career fulfilment not possible in larger organisations
Exposure to a wide range of technologies

IT Support Engineer - 1st / 2nd Line Responsibilities:

Manage client requests for support and project work
Provide customers with technical support and advice pertinent to their infrastructure
Investigation of new technologies for new solutions for clients
Office systems improvement
Identify potential new business from new and existing clients

IT Support Engineer - 1st / 2nd Line Technical Experience:

Microsoft Windows Server
Microsoft Exchange Server
Microsoft Office 365 Support
Server and PC hardware components.
Networking troubleshooting and diagnostics
TCP/IP, routing, subnets.
Routers, hubs, and switches
Network security
Virtual Private Networks (VPN)
Antivirus/Anti-Spyware and Anti-Spam principles and solutions

The right person:

Outstanding communication, both written and verbal
Experience of working for an IT Managed Services Provider / IT Support Organisation is preferred
A keen sense of how to provide excellent customer service
A real ability to multitask and juggle priorities
Excellent communication skills

Company Benefits:

Company pension scheme
Company healthcare scheme
23 days holiday per year plus 1 extra day for years 3, 4 and Help with funding for training courses
Interest free loan for annual season ticket

Interested?

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