Salesforce Administrator - London, United Kingdom - Trigg Digital

Description

The Role

We are currently seeking a Salesforce Administrator to join our rapidly growing scale up agency focused in the Salesforce space.

Trigg are certified Salesforce CRM platform specialists. We build marketing, sales, customer service and analytics solutions for media, retail, fintech and telco businesses. Trigg's point of difference is our team's 50+years of in-house experience delivering double-digit growth. Together, we find and deliver the optimum solution to meet our customers immediate and long-term needs.

We are a proud member of the Salesforce Talent Alliance, an equal opportunity employer, and we value diversity in our environment.

Main duties and responsibilities

• Transform business requirements into functional specifications design, build and implement high quality solutions in a timely, accurate manner.
• Implement and manage account provisioning, permissions, permission sets, roles and hierarchies
• Create, manage and optimize objects, fields, formulas, record types, page layouts, validation rules, workflow rules, approval processes, process builders and flows to expand upon, automate and improve complex business processes
• Act as a liaison between consultants, customers and development team with first line technical support and troubleshooting
• Work directly with the technical architect and program manager to estimate development days. Plan, prioritise and deliver work according to release schedule, ensure ontime successful delivery
• Take responsibility for regression and functional testing including devising and documenting test plans, creating test cases, establishing protocols and appropriate testing environments
• Devise and develop customer facing training plans, materials, and documentation to support rollouts
• Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers and other members of the extended team
• Work with consultants and customers to turn business requirements into meaningful and insightful reports and dashboards
• Support presales activities by building and facilitating Salesforce demo sessions
• Extend our resource through the engagement of offshore development teams
• Additional duties as assigned

You:


Knowledge and experience required

• Bachelor's degree in business or technology field or equivalent; 3+ year's work experience
• 3+ years Salesforce experience, Salesforce Administrator certification required
• Advanced Administrator, Platform App Builder, Sales, Service, Experience Cloud consultant certification beneficial
• Understanding of relational databases
• Advanced Excel/ETL/Data Loader skills required
• Excellent communication and analytical skills
• Close attention to detail
• Ability to work independently

Soft Skills required

• Capable of demonstrating a very sharp learning curve to become productive, enthusiastic and dependable quickly
• Knowledge of the organisational structure and culture to help build relationships with key stakeholders and user groups
• Excellent communication, motivational and presentation skills
• Be able to multitask, commit to meeting targets with competing priorities and deadlines across multiple key stakeholders
• Detail & results oriented, takes the initiative and makes things happen in a fastpaced golive environment
• Ability to dissect business requirements and return high quality solutions that meet expectations.
• A solid understanding of business processes

Why Trigg?

Competitive package
Annual bonus and 25 days holiday allowance + 2 wellness days per year

BUPA Private Healthcare + Cash Plan


Learning and development program

Giveback to charities and not for profits
Through our commitment to the Pledge 1% philanthropic model


Attend industry-leading events
Hands-on experience working on increasingly challenging and engaging real-world projects with the opportunity to attend industry-leading events


Work hard, play hard
Free hot drinks, snacks and monthly team social events including outdoor activities, Christmas and Summer Parties