Patient Co-ordinator - Bristol, United Kingdom - EvoDental

Description

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Patient Co-Ordinator - Bristol
Life is too short to work somewhere ordinarySo, why not work somewhere extraordinary


WHO ARE WE?
EvoDental is the UK's leading 'smile in a day' expert. We perform over 1500+ full jaw dental implant treatments annually. This is all that we do, all day, every day.

Since 2007 we have been offering solely dental implant solutions, and since 2014 we have engineered the EvoSolution in our in-house labs using the most advanced technology and materials, so it's fair to say we're experts in this life-changing, complex and exciting field.

As a Patient Coordinator, you will be the first person that patients will interact with, so you will need to champion the core values of EvoDental.

You need to be an empathic communication expert with high emotional intelligence and deliver excellent patient service whilst achieving targets and KPIs.

THE ROLE

• Handling patient enquiries via telephone calls, online forms and web chats.
• Managing patient facing contact and meetings.
• Using Customer Relationship Management and Dental Practice Management software you will have defined new contacts each day to follow up and progress through to First Consultation Appointments.
• Triage and identify patients' needs and match them to our solutions.
• Work closely with the Lead Clinician to ensure a first in class patient experience and effectively managed appointments.
• Have indepth knowledge of our products and services so all patient queries can be answered and assessing patient suitability for treatment.
• Outlining costs involved with procedures and discussing finance options.
• Taking high value payments and processing these in a timely manner.
• Provide exceptional levels of customer service, delivering a personalised, efficient and friendly service with the ability to take ownership of patient enquiries through to resolution.
• Provide accurate, valid and complete information to patients and our team through effective utilisation of appropriate methods/tools.
• Meet personal/team targets and call handling quotas.
• Making patient hotel bookings and advising on travel arrangements.
• Follow communication and finance procedures, guidelines and policies.
• Liaising with your team members to provide detailed and instructive information relating to our treatment modalities for prospective patients.
• Build sustainable relationships and trust with patients through open and empathic interactive communication.
• Going the extra mile to engage patients and ensure a firstclass experience for them.

YOU
Dental industry or healthcare experience preferred but not essential

• Proven customer support experience.
• Exceptionally empathetic with a passion for customer service and strong phone contact handling and active listening skills.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Performance driven, able to manage at pace, selfmotivated and able to prioritise.
• Excellent communication skills using tact, diplomacy and emotional intelligence.
• Organised and able to multitask high work volumes whilst putting patients first.
• A real teamplayer who can add value to our amazing culture.

WHY CHOOSE US?

Aside from being the UK's leading 'smile in a day' experts we are also committed to our employees, our people really are our greatest asset, as such we invest in and reward all our staff.

• Full Time
• Monday to Friday.
• Full training, support and mentoring.
• 31 days annual leave including Bank Holidays.
• A day off to celebrate your Birthday.
• Company pension.
• Employee benefits including Life Insurance, Private healthcare, and wellness programme.
• Free onsite parking.
• Life Insurance.
• Referral remuneration programme.

Salary:
£30,000 - £34,000 depending on experience.


Experience:

• Customer support/service: 3 years (required)

Work Location:
In person


Job Types:
Full-time, Permanent


Salary:
From £30,000.00 per year


Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• Onsite parking
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bristol: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Support: 3 years (required)

• Patient Coordination: 1 year (preferred)

Work Location:
In person


Reference ID:
BRS/PCO/LH/1123

Expected start date: 11/12/2023