Collection Specialist - Manchester, United Kingdom - Page Personnel

Page Personnel
Page Personnel
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Hybrid working (3 days in office, 2 from home)

  • Basic salary of £22k + monthly bonus

About Our Client:


This organisation is a well-established entity in the financial services industry as a market leader business & consumer recovery agency.

With a workforce of over 1,000 UK employees, this company prides itself on providing top-tier customer service and maintaining a strong commitment to ethical practices, focusing on providing an ethical, compliance-focused and high-quality service to the public and private sectors.


Main responsibilities consist of:

  • Oversee and coordinate the daily operations of the collection team.
  • Maintain a thorough understanding of company policies and legal regulations pertaining to debt collection.
  • Monitor and analyse customer accounts to identify outstanding debts.
  • Develop and implement effective recovery strategies.
  • Provide guidance and support to the collection team.
  • Maintain accurate records and prepare reports on collection activities.
  • Communicate effectively with customers and resolve any disputes.
  • Contribute to the overall customer service objectives of the company.

The Successful Applicant:


  • A degree in business, finance, or a related field.
  • Strong knowledge of collection regulations and procedures.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fastpaced, teamoriented environment.
  • Strong analytical skills and attention to detail.
  • Proficiency in using financial software and MS Office.
  • Previous experience in sales or collections preferred
  • Negotiation experience in financial sector also considered.
  • Excellent questioning and negotiating skills
  • Strong communication and interpersonal skills
  • Resilient and empathetic attitude.
  • Excellent telephone manner & customer service skills.
  • Ability to positively resolve highly emotional situations.
  • Strong work ethic and initiative & ability to work towards target.

What's on Offer:


  • Basic salary of £22,000.
  • Commision & bonus scheme OTE upto £35k.
  • Monthly completion bonuses of £750.
  • A permanent role in a reputable financial services company.
  • Fulltime employment with flexible working hours.
  • Opportunities for professional development & career advancement & progression.
  • A comprehensive benefits package including inhouse pension contribution.
  • Onsite parking.
  • Inhouse access to a portion of earned pay on demand.
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