Service Administrator - London, United Kingdom - South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post-holder will be responsible for the provision of high quality administrative support for a busy reception area. With colleagues, they will support the team as they take ownership of the area whilst carrying out administrative task.

They will promote the professional and caring image of the Trust as they prioritise their workload and use their training and initiative when dealing with queries from clients, health professionals and members of the public.

The post-holder will be required to have excellent communication skills and telephone manner with the ability to multi task and prioritise workload.

Duties include answering calls in a polite and timely manner and signposting those necessary.

Formatting and sending letters and other administrative task using Microsoft Software.

Attention to detail with good literacy skills are required as the successful applicant will support other administrators within the team in producing standard letters and assisting in entering referrals onto our Electronic Patient Journey System (ePJS) - experience in using ePJS is an advantage, but not essential, as training will be provided.

About the location:

Elmfield Hse, 5 Stockwell Mews, London SW9 9GX

or

190 Kennington Lane, London SE11 5DL

Benefits:

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance.

There is an extensive range of excellent benefits for you and your family.

It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.

Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.

Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes

Car lease, our staff benefit from competitive deals to lease cars

Accommodation, our staff benefit from keyworker housing which is available on selected sites

NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.

O ther benefits include

Counselling services

Wellbeing events

Long service awards

Cycle to work scheme

Season ticket loan

Key Responsibilities:

To deal professionally with queries from visitors and telephone callers, ensuring messages are delivered accurately and efficiently. Resolving local issues and using initiative to take follow-up action when appropriate. Record messages on electronic Patient Journey System (ePJS) when applicable.

To be the point of contact for all doctor's appointments, keeping clear records of appointments made. To keep clear records of bookings for consulting rooms as well as meeting rooms.

To order clinical and Non-Clinical items for the teams, liaising with the relevant administrators to ensure such deliveries are signed for by the appropriate team.

Health & Safety:

To complete the Health & Safety Log on a monthly basis to report all problems with the infrastructure of the reception area and offices to the facilities department.

To work closely with administrators to report and record all maintenance issues in a timely manner, following up outstanding requests as required.

To be a Fire Warden and undertake the necessary training every two years.

Training:

To ensure all mandatory training is kept up to date and to participate in any additional training and developmental needs as required by the Business Manager.

Assist with the induction of new staff to the team and to assist with other staffing set ups as necessary.

Reception cover

Able to cover the reception breaks and annual leave

To be able to cover the senior administrator when they are on leave or any absences.

Data Protection:
To be comply with the data protection request and assist senior administrator in gathering information required.

To work in a flexible and open manner in line with the needs of the service. To attend regular supervision and annual appraisal meetings.

To undertake any other duties considered relevant by the management of Lambeth LWC Services appropriate to the banding of this post, as negotiated with the Admin Lead.