Social Media Monitoring and Support Officer - Edinburgh, United Kingdom - University of Edinburgh

University of Edinburgh
University of Edinburgh
Verified Company
Edinburgh, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

UE05:
£25, £28,929.00 Per Annum

USG / Communications and Marketing Planning Unit

Fixed Term Contract:
Full Time - 35 Hours per Week

Fixed Term for 12 Months


We are looking for a Social Media Monitoring and Support Officer to provide support for the University social media channels through monitoring, issue triage and audience engagement.

This post is advertised as full-time (35 hours per week).

We are open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.


The Opportunity:


Join the University's Digital Marketing team, where you'll help support our social media channels through user engagement, query monitoring, social listening, and reporting.

Your duties will include handling audience queries, reporting on social activity, supporting content creation, preparing responses for upcoming scenarios, identifying reputation risks, and promoting community engagement.

Step into this challenging role to play a crucial part in supporting our global audience and enhancing the University's digital presence.


Your skills and attributes for success:

  • Previous experience in social media monitoring or a related role.
  • Proficiency in using social media monitoring tools and platforms.
  • Exceptional communication and writing skills.
  • Strong analytical skills with the ability to interpret social media data.
  • Able to produce reports and actionable insights for colleagues.

Click to view a copy of the full job description **(opens new browser tab)


As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success.

You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits
pension scheme ,
staff discounts, family friendly initiatives
, flexible working and much more.

Access our staff benefits page
for further information and use our reward calculator **to find out the total value of pay and benefits provided.


The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education.

We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our
right to work webpages.


Key dates to note
Interviews will be held **week commencing 14 August.
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