Team Administrator - London, United Kingdom - eFinancialCareers

eFinancialCareers
eFinancialCareers
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

The opportunity:


Reporting to the Renewables Director, your overall responsibility will be to provide administrative support to Account Handlers and Loss Adjusters, aiding the region's efficiency and productivity in the handling of claims.


The role:

Your responsibilities will include:

  • Provide technical claims handling support
  • Undertake noncomplex fee earning case work, where appropriate
  • Undertake general office administrative duties in accordance with company standards as required, such as diary management, booking appointments, allocating post to files, scanning documents, photocopying and filing, stationary orders and banking
  • Appoint and liaise with Loss Adjusters to proactively support the case management of claims from initial setup to conclusion
  • Acknowledge and notify associated parties of new claims
  • Liaise with the insured, insurers, brokers and any other stakeholders, to ensure optimum service levels and to become a point of contact, where needed
  • Format and issue technical reports in compliance with professional standards and internal guidelines and in accordance with agreed timescales
  • Deal with internal and external queries in a professional manner and accurately record conversations/messages
  • Ensure compliance with financial procedures, such as the invoicing process, to include drafting invoices, timesheet submissions, expenses
  • Ensure data is accurately input in order to achieve high standards of data quality and management information
  • Run, check, analyse and distribute various management information reports
  • Assist with the preparation of client and business presentations
  • Participate and contribute to projects as required
  • Other ad hoc duties as required

About you - Knowledge and Experience:

Essential:

  • Administration skills, with previous experience in administrative and/or support roles
  • Highly organised, with the ability to multitask and selfmanage a varied workload with changing priorities
  • A strong team player, with excellent interpersonal and communication skills
  • Ability to deal professionally at all times with clients, policyholders and third parties

Desirable:

  • Specific sector administration experience would be advantageous
  • APA or CIP qualifications would be beneficial
  • Advanced Excel skills
The role comes with a competitive salary and excellent employee benefits. Coaching and mentoring provided with further education/examination support provided.
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