Collections Credit Specialist - Slough, United Kingdom - Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing

Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Verified Company
Slough, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
A fantastic opportunity to join an expanding financial services organisation based in Slough. The role will be based in their Collections team working on early collections.

Key responsibilities

  • Responsible for volume outbound and inbound calls
  • Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
  • Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
  • Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down
  • Review SLA adherence and performance reports (in conjunction with the Manager)
  • Adheres to formal Capital regulatory processes, policies and procedures
  • Treats customers with respect adhering to principles of Treating Customers Fairly ensuring a fair outcome is achieved in every instance
  • Such other duties as management may from time to time reasonably require
Experience/skills

  • Experience within a Collections, customer service role within a call centre environment preferred
  • Intermediate Excel and Word
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