Trading Support Advisor - Lichfield, United Kingdom - Central England Coop

Central England Coop

Verified Company

Lichfield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What will you be doing?:

You'll be supporting the duty management of the office building and administrative tasks involved.

Using various communication tools, you'll ensure that internal customers are proactively kept informed of logged issues in addition to any upcoming changes, as well as ensuring that trading communications are published accurately, professionally and on time.

You'll be providing reports of performance of central team responses to queries and help monitor the support follow up of outstanding issues to resolution.

As part of our growing culture, you'll be actively contributing to continuous improvement which will include taking part in daily performance huddles, problem solving workshops, working to a work plan and helping to celebrate individual and team successes.

How will I know if I am right for this role?:
Ideally you will have previous customer service experience within a similar setting.

Knowledge of Retail and/or Funeral Trading Operations would be advantageous, in addition to knowledge of central processes.

You'll need to possess excellent verbal and written communication skills and be confident in problem solving with a keen eye for detail.

Who are we?:

As a progressive Co-operative Society, we want the people in our communities to thrive, for generations to come. Our people are the energy behind this positive change.

We're looking for like-minded people who want to support our communities and to know the needs of the people who live in them, to help us reach our goal of creating a sustainable society for all.