Complex Claims Adjuster - Manchester, United Kingdom - AIG

AIG

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization.

Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Our Claims professionals support AIG policyholders through some of the most trying times.

When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession.

Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes.

AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the role:

The role will be client facing and in addition to coverage, legal liability and quantum analysis, will required interaction with brokers, insureds, external providers and internal stakeholders.

Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.

Take pro-active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim
Contribute to ensuring the Department's Key Performance Targets are met and that own objectives are achieved
Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Treating Customers Fairly (TCF)

Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.

Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
Work as part of a team and support colleagues so that overall team effectiveness is advanced
Culture - Take personal responsibility for promoting a 'can-do' attitude and demonstrating a pro-active claims handling service.
Foster good relationships with internal and external customers and drive excellent customer service.

What we're looking for:

You will have a detailed working knowledge of the legal and regulatory environment within which such claims are handled.

Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.

Confident & effective communicator with the skills and ability to solicit the required information necessary to make an informed decision on a case/scenario and the ability to convey that message/a range of information both verbally and in writing.

Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing.

We provide a variety of leaves for personal, health, family and military needs.

For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers.

We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected ca