National Support Team Temp - Bury St. Edmunds, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

Bury St. Edmunds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
/DY/11-07/900/7

Job Title:
National Support Team Temp

Location:
Bury St Edmunds

Salary:
Competitive

Contract:
Permanent

Hours per week:
Monday to Friday - 08:30 - 17: hours per week

Business Overview
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland.

We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.

The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview
We are currently recruiting for a National Support Team Temp to join our passionate and driven team based at Bury St Edmunds

Effective deployment and administrative management of the of labour resources and the labour scheduling platform used within the Retail/CPS cleaning division.

The position reports to the National Support Manager with the overall goal of ensuring deployment processes are carried out in an effective and timely manner and that effective, timely reporting and labour reconciliation and arbitration is completed.

Benefits

Informal hybrid/flexible working arrangements
25 days holiday + bank holidays
Free fruit in our offices
Wide range of retail discounts
Regular social and charity events are held in our offices
Get involved in charity events in the local community

Wellbeing

Discounted gym membership
Eye test £25 voucher and up to £100 towards glasses
Join our Cycle to Work scheme via salary sacrifice
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our D&I initiatives and events
Access to internal Mental Health First Aiders

Career development and recognition

Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Opportunity to win monthly Atalian Servest Superstar Awards
Long service awards

Key Responsibilities:

Time & Attendance Monitoring

Proactively monitoring scheduled shifts as they go live to ensure that staff attend & comply with the book on process
Escalating absence to the relevant local operational management
Using available resources to remedy nonattendance

Timegate Management

Ensuring that all sites have an accurate base rota

General Administrative Duties

Handling tasks, such as generating reports and presentations, setting up meetings, and communicating agendas and minutes.
Providing realtime scheduling support by booking appointments and preventing conflicts.
Coordinating arrangements which fall outside the realm of the Atalian Servest helpdesk.
Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
Responsible for managing and updating the client's extra works trackers.
Raising quotes based on agreed rates with our client and sending them to the relevant centre for approval.
Seeking updates on open tasks from the Operations Team/HD/Account Management team.
Reporting on KPIs to account managers and National Support Manager.
Subcontractor Liaison.
Be comfortable with liaising and supporting key stakeholders within Atalian Servest.
Create and continuously improve the processes that support this role.
Data analysis.
Assist with general operational recruitment tasks.
Assist with the security vetting of employees.
General adhoc administrative tasks.
Reporting weekly labour reconciliations from the Timegate reporting suite to the relevant stakeholders. Eg 447, reports etc

CREATIVITY AND INNOVATION
The post holder will be expected to answer routine queries from clients and subcontractors.

Creativity is required in the non-routine aspects of the position e.g., reports on simple routine matters, suggesting improvements to existing reporting utilising the scheduling platforms reporting suite to report relevant information.

CONTACTS AND RELATIONSHIPS
The post holder may be in daily contact with:

Clients
Supervisors and managers
Subcontractors
Helpdesk function

DECISIONS

a) Discretion -
The postholder duties are governed by clearly defined rules and procedures and advice will be readily available.

The post holder will be required to make decisions on less routine matters e.g., what to include in simple reports, recommendations for improvements in working practices.

WORK ENVIRONMENT
-
Work demands.
Working in a busy environment the postholder would be expected to manage and prioritise workloads making sure queries are dealt with as they arise and