Quality Advisor - Glasgow, United Kingdom - Gallagher

Gallagher

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_We're looking for someone who is passionate about doing things right and helping to support people to develop and grow to join our team of Quality Assurance experts.

If you have gained experience working in an insurance or financial services environment we are particularly keen to hear from you.

Using sound judgement, industry expertise and a proven track record in compliance; we need you to keep us on track_
Working with a dedicated, professional and assertive team to monitor, validate and verify audits conducted, providing accurate, constructive feedback to colleagues._

Your Role:

Using your experience in insurance and quality to ensure the risks presented to our business are mitigated by giving feedback and identifying trends in audits
Building relationships with key stakeholders within the business and providing feedback on trends and areas of risk
Conducting accurate audits in line with our monitoring requirements
Verifying an agreed sample of all files audited to ensure accuracy and consistency of marking and working with offshore auditors to ensure standards are maintained
Reporting on branch audit results, providing feedback to team members and developing remedial action plans to address findings. Recognising any significant risks to the business and highlighting as appropriate
Supporting with project work and helping to build a strong platform for implementing change and consistency
Keeping up to date with industry knowledge to ensure appropriate proficiency levels are maintained, especially Financial Conduct Authority compliance requirements

Your Skills, Experience and Qualifications:

Insurance or financial services sector experience preferable
Educated to GCSE standard or equivalent, having or working towards CII/ Dip CII. With a deep knowledge of the principles of Quality Assurance
Strong working knowledge of current compliance practices and techniques, detailed accuracy of retail conduct risk outcomes
A full grasp of business processes with the ability to offer solutions; along with a proven record working to targets within a regulated, measurable framework
Ability to build strong and credible relationships with key partners and team members. Excellent interpersonal skills, strong team leadership, happy to motivate and develop staff
Can recognise potential risks and seek advice if needed
Good organisational skills for forward planning and a strong awareness of ethics and integrity in customer focus.
MS office proficiency
Eligible to work in the UK

What we offer you:

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team.

Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group.

By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets.

A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you'll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.

Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Pay:
Up to £35,000.00 per year

Benefits: