Income Officer - Redhill, United Kingdom - Raven Housing Trust

Raven Housing Trust

Verified Company

Redhill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£30,000 pro-rata

Full time

6 month contract with the possibility to extend

Commutable to Redhill
Raven is here to make a difference, working as a team to build homes and change lives

We're also ambitious:
a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

Want to be part of this? We're currently recruiting for an Income Officer to join our Income team.

What you'll achieve in the role:
The overall purpose of this role is to protect Raven's income while supporting customers to successfully sustain their tenancies

Key responsibilities include:

Working with colleagues and external agencies to support customers and prevent arrears/evictions.
Managing and completing arrears cases against targets and deadlines.
Helping to negotiate reasonable payment plans through early intervention and progressing serious cases to court action.

What you'll bring to Raven:

For this role, we are looking for someone with the following:

Experience in a rent/income environment, with relevant knowledge including rent account and arrears management.
A proven ability to deliver excellent customer service.
High levels of financial acumen, plus strong written and verbal communication skills.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another.

What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucherbased recognition scheme
Retail discounts