Membership Advisor - Plymouth, United Kingdom - SSG Training and Consultancy Ltd

Description

• 
  Inspiring people and businesses to work safely and sustainably_

As a Membership Advisor, you will provide assistance to our Health, Safety, Employment Law and ISO members, ensuring that the service they receive exceeds expectations.

• Acting as primary contact for all members, dealing with their queries appropriately. This includes providing (when suitably qualified) or coordinating health and safety advice to clients when requested.
• Anticipate the customer's needs and ensure expectations are always exceeded.
• Offer and carry out service reviews with existing Advisor members.
• Assist with the completion of SSIPs or similar.

• Attend sales meetings with prospective new members and generate proposals to meet their requirements.
• Identify sales opportunities when communicating with our members, up

• Maintain a flexible, positive, cando attitude and going above and beyond to exceed our customers' expectations.

• Process training and consultancy bookings on our internal booking system.
• Liaise with our Service Support and Delivery teams, ensuring we deliver a firstclass service allround.
• Update and input records of all contact made on the CRM System.
• Run training reports for clients.
• Produce proposals for training as and when required.
• Monitor and follow GDPR requirements in regard to record keeping and confidentiality.
• Produce internal reports as required.
• Assist with tender completion.
• Support the integration and running of our SSIP scheme by completing administrative and advisory tasks as required

• Proven experience in a sales and customer service role.
• Achieved a NEBOSH General Certificate or being willing to achieve this within 6 months of taking the role
• Ability to selfmanage a demanding workload whilst remaining focussed on the task in hand.
• The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members.
• Excellent communication skills both written and verbal and attention to detail.
• Experience of working with and achieving, sales targets.
• Sound knowledge of H&S management systems and an understanding of the basic HR requirements of an organisation.
• General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement.
• A clean driving license and a car suitable for travelling to client meetings across the south west region (travel expenses will be covered)

• Additional leave
• Company events
• Company pension
• Onsite parking

• Day shift
• Monday to Friday
• No weekends