Sales Support - Great Yarmouth, United Kingdom - P + S Personnel Services

P + S Personnel Services

Verified Company

Great Yarmouth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Great Yarmouth, Norfolk

Salary:
Negotiable

Length of Employment:
Temporary

Working Hours:
Full Time

Reference:
PS3588AW

Sector:
Admin / HR / Accounts / Sales

Vacancy First Advertised:
Thursday 2nd March 2023

Job description

P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a Sales Support & Customer Service person to join their team on a full-time, ongoing temporary basis, based in Great Yarmouth.

Main Responsibilities:

Ensuring new orders are entered accurately into the company's computer system in a timely manner.
Challenging and validating order amendments ensuring price, grade, and customer details are in line with current trading parameters.
Supporting and assisting Commercial / Sales Directors and Wholesale / Retail Managers as required to include preparation of Sales circulars / literature and site visits.
Being the first point of contact for the customers for all their enquiries.
Liaising with Customers / Commercial / Sales Directors and Wholesale / Retail Managers to produce nutrient specific quotations as required.
Liaising with the Transport Coordinator and Site Manager to ensure hauliers are booked in for collection of products in accordance with daily booking limits.
Assisting the Transport Coordinator with order chasers, calling hauliers for ETA's etc and entering all relevant information into the company's chaser system.
Chasing customer collect orders to ensure product is collected from site within the agreed time period.
Producing price lists in conjunction with the commercial team and maintaining the database of recipients and the price list they receive.
Working under the guidance of the Business Support Services team in relation to policies, procedures and processes.
Assisting with the despatch desk and weighbridge system (when needed) to ensure goods received and despatched are processed according to company procedures/protocols.
Assisting colleagues on site or at other sites across the UK due to holiday, sickness or workload to ensure the smooth running of the national business (No travel required).
Training other office staff (depending on experience).
To adhere to company procedures in relation to all aspects of the IT systems, Business admin processes, procedures and policies.
To carry out all other reasonable requests from line management.

Person Specification:

Ensure exceptional customer service is delivered at all times through a proactive and approachable attitude.
Be punctual and demonstrate excellent organisational skills.
Demonstrate attention to detail, highlighting possible errors to management where applicable.
Maintain an excellent telephone manner both internally and externally, keeping a calm presence within the office and on the telephone when under pressure.
Establish strong working relationships with both the small onsite team and national teams, including other sites and the Business Support Services team.
Ensure a high level of accuracy is maintained when using the Company Computer systems to ensure correct grade and pricing information.
Be willing to support others as and when required.
Manage your workload and expectations effectively in a sometimeshigh pressured environment.

Working Hours: