Contract - Commerce Sales Centre Specialist - Bracknell, United Kingdom - Honda Motor Europe Ltd

Honda Motor Europe Ltd

Verified Company

Bracknell, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Date:10-May-2023

Location:
Bracknell, GB

Company:
Honda Motor Europe Ltd

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work, providing that there is no business requirement.

The regular office hours are 09:00 - 17:00 Monday to Friday.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.

Role

This is a customer facing role supporting customers through their digital car sales journey in Honda Motor Europe (UK)'s Commerce Sales Centre.

You are the Associate behind 'chat', 'contact us' and similar sales support functions, focused on delivering a superb brand experience at all times.

As this role talks directly to customers, team members will be required to work an 8 hour shift between 8am and 6pm, 5 days per week, Monday

Saturday (in 612 months' time).

Main Responsibilities

You will always deliver an exceptional Honda brand experience, with customers as your No.1 priority.
You will assist customers through all elements of the car sales process including account registration, booking test drives, helping customers with valuations, advising on lead times, and helping them choose the best product for them.
You will be the primary source of support for our retailers on utilisation of the digital commerce platform.
You will accurately capture meaningful customer data and information to enhance Honda's understanding of the customer and their needs.
Where required, you will pass enquiries from the digital commerce Sales Centre to broader Honda contact centres in Honda Motor Europe, the UK business and Honda Finance always ensuring our customers have a positive and seamless experience.
You will conduct lost sales calls to provide Honda with invaluable customer feedback and support any customers who still require assistance with their purchase.

Qualifications, Skills & Experience
Required

A strong understanding of the new car sales process, with the ability to assist a customer through from enquiry to purchase.
A proven track record of selling directly to customers.
A genuine and demonstratable passion for customers and the delivery of a superb experience at every touchpoint.
Excellent interpersonal skills with the ability to communicate with a wide variety of stakeholders.
As this role talks directly to customers, team members will be required to work an 8 hour shift between 8am and 6pm, 5 days per week, Monday
Saturday (in 612 months' time).

Desirable

Experience with Salesforce service cloud.

Honda is dedicated to the principle of creating equal opportunities within the workplace for all associates, agency workers, contractors, job applicants and visitors.

Central to this is Honda's commitment to be a fair, discrimination free company that accepts the uniqueness and differences of people around the world and adheres to the principle that all people are created equal and we embrace inclusion with our various policies.

This commitment comes directly from the Honda Philosophy and belief that we all work together for a common purpose.

Honda recruits, hires, trains and promotes into all levels the most qualified/experienced individuals without regard to race, colour, origin, religion, gender, sexual orientation, age, disability or any other protected characteristic.

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