Property Services Centre Advisor - Manchester, United Kingdom - Golden Lane Housing Limited

Golden Lane Housing Limited

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the roles

We are recruiting to a permanent contract post, full-time and based in Manchester.

The Service Centre Advisor will be the first and main point of contact for all repairs, compliance and asset management communication irrespective of the format.

Service Centre Advisor will deal with all customers and colleagues in accordance with customer care charter.

The Service Centre Advisors will distribute, collate and record all customer satisfaction data associated with the repairs process from start to finish.

They will work with the compliance team to administrate the compliance fields within our legal obligations and to monitor the documentation supporting these compliance areas.

They will robustly report any failings within this area to the compliance officers.

They will be multi-disciplined and be able to answer customer queries on any property related issue or escalate to the correct person.

Responsibilities:

Provide an excellent service to all internal and external customers. This requires patience and an ability to listen and determine the best course of action to deal with all queries and repairs.
The Service Centre advisor provides administrative support to support the Compliance team, in ensuring that GLH remain 100% compliant for its housing stock.
The Service Centre advisor provides administrative support to support the Asset team, in ensuring that the programme of planned works is communicated with tenants.
The Service Centre Advisor will deal with all enquires in a professional manner and will be a key person in our delivery of a best practice repairs services. They will be confident and efficient at handling all enquiries property related and will liaise with all teams within GLH to ensure that our customers receive a high level of service and satisfaction.
The Service Centre Advisor will provide a comprehensive support service to the regional and officebased teams and will ensure the efficient running of all processes related to the services.
The Service Centre Advisor will play an active role in the success of the business, through timely and efficient recording and reporting. They will provide administration support to the regional teams and will be key in ensuring that deadlines are met.
The Service Centre Advisor has a critical role in supporting the regional teams with the transmission of information to and from internal and external bodies and must demonstrate efficiency in the collection and reporting of information. They will be the initial point of contact for customer repairs enquiries and therefore responsible for ensuring accurate information is gathered and recorded relating to the customer's call.
Good knowledge and understanding of social housing management and repairs services and understanding of learning disability issues
Understanding of customer services role within a social housing/charity environment
Experience of working in a housing repairs service
Knowledge of building design and maintenance
Strong customer service background
Ability to work efficiently and calmly when under pressure
Ability to think logically to determine own solutions to problems
Ability to work independently with confidence
Knowledge of or willingness to learn more about learning disabilities