Front Line Support Administrator - Newton Abbot, United Kingdom - Brite Services

Brite Services
Brite Services
Verified Company
Newton Abbot, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Membership/Front Line Support Administrator, Newton Abbot, £20 - 25k


Do you have a genuine passion for Customer Service and Front Line Support? We are currently recruiting for a
Membership/Front Line Support Administrator within a Member Services Team, for our client in Newton Abbot, Devon.

Our client provide training to families in the community and professionals, to help people support the mental health, well-beingand development of the children and young people they work with.


The successful applicant will have a very strong customer service background, you will need patience and empathy and be able to demonstrate the first-class service they are able to offer their customers in both positive conversations as well as difficultones.

We are looking for someone who is able to foster good relationships with colleagues/customers, confident in their abilities, innovative and creative in their approach to problem-solving.

Experience in a membership-based organisation would be highly advantageors,someone who is familiar with taking about annual costs, and work associated with annual subscriptions.

And understading of the education system would be highly beneficial.


The role of Front Line Support Administrator is varied role and duties will include:

  • Providing user support for for their online assessment and screening tool
  • Document, track and monitor problems to ensure a full and timely resolution
  • Identify and resolve software issues, escalating to 2nd/3rd line support where necessary
  • Help to identify patterns in caller queries and initiating resolution process of these
  • Carry out data processing/database administration as required
  • Undertaking the software subscription renewal process, including invoicing
  • Liaising with customers regarding new annual software subscriptions
  • Assisting in the testing of bug fixes, system enhancements and upgrades
  • Enhance the user experience by constantly reviewing processes and queries
  • Assist in maintaining accuracy and integrity of all membership data files
  • Remain informed on software updates, upgrades and additional services
  • Contributing to team and process development
  • Providing administrative support to all other teams on an adhoc basis
**Person requirements:
- *
  • Ability to build and develop strong and nurturing relationships with all team members and clients
  • Ability to be respectful and inclusive of others
  • Demonstrate an optimistic outlook
  • Ability to work on own initiative as well as part of a team
  • Ability to multitask
  • Proactive thought process / problem solving skills
**Essential skills, knowledge and experience:
- *
  • First class customer service skills and an excellent telephone manner
  • Excellent communication skills with the ability to build rapport, demonstrate listening skills and display empathy whilst dealing with customers
  • Ability to convey technical information to a nontechnical audience
  • Commercial awareness and experience in a customer service environment
  • Awareness of GDPR, data protection and information security principles in a sensitive support environment
  • Ability to use multiple databases and systems
  • Ability to follow company processes accurately and diligently
  • Attention to detail and a high level of accuracy
  • Good allround administration and data entry skills

Desirable skills, knowledge and experience

  • Experience in a
    training or education environment:
  • Experience working within a member based organisation
  • Educated to degree level

Comany benefits:


  • 25 days holiday plus bank hols
  • Free onsite parking
  • Discretionary annual pay review
  • Discretionary annual bonus
  • Fun fund for company events


We would be interested to hear from those who have worked in front line support/1st line support, a Membership environment, education or training environment or customer services.

**If you are interested in the above role please click apply.
More jobs from Brite Services
See all jobs of Brite Services