Team Leader - Wolverhampton, United Kingdom - MAXIMUS

MAXIMUS

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction:

Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary:

The Refugee Employability Programme is a newly established service to support refugees arriving in England to access the tools they need to become fully independent and provide for themselves and their families.

We are looking for Team Leaders to work within the Operational Delivery Team, supporting Business Managers leading Case Managers to deliver excellent service to customers from Onboarding through to exit.

The role will require the Team Leader to:

Drive forward the performance and achieve individual and team targets.
Through observation and file reviews, ensure contract key performance is achieved.
Work closely with the Engagement Team, meeting and working closely with the Service Users, being a knowledgeable advocate of the service, we are delivering.
Identify and generate referrals to the programme.
Ensure staffing levels are fit for purpose, fill gaps in delivery due to holiday or absence.
Support / motivate and encourage ongoing development of the team sharing good practice, onthejob training, attending courses.

The Team Leader will also take part in Caseload Reviews, supporting with proactive support for the Case Managers on the best interventions to support the service user journey.

As this is a contract being mobilised, the Team Leaders will support recruitment, training, mentoring to the team.

This role is hybrid; working from an office located in the West Midlands (TBC) and also in the community - supporting and mentoring the team.

Essential Job Duties:

Leadership: Support the Business Manager to lead the Case Managers to deliver a highquality service based on the needs of the individual. Support with training and development of the team. Conduct Caseload Reviews, File Reviews and Observations to support high standards of delivery.

Share best practise experience, good news stories and opportunities to improve.

External Partnerships: Work alongside the Community Engagement Officers within community settings. Demonstrate knowledgeability in respect to the service we are offering. Generate new referrals to the programme and support the tracking of the success rate of ongoing participation and implement corrective actions to increase and maintain these rates. Work with collages in English Language Training to understand the delivery and support where needed in coordinating events.
Quality Assurance: Conduct Quality Assurance checks as detailed within the Quality Assurance Framework. Participate in regular reviews of performance against KPIs as well as observational and file checks on data records. Review noncompliance within your team and complete refresher training and coaching to ensure these are rectified. Be knowledgeable of your team's performance and available in the support of any internal or external audits.
Recruitment: Participate in the recruitment of staff and work with Training and Development to agree induction plans.
Policies and Procedures: Comply with all maximus policies and procedures, demonstrating a clear understanding of the company values and ensure these are rolled out across your operational team.
Community Partnership Network: Work collaboratively with the Partnership Team to develop a network of partner organisations who can provide complementary support to our participants that support improved independence.
Planning: Hold responsibility for Event Planning, including Employer Job Fairs and engagement events. Be the point of contact for arrangements to support the delivery of the programme

Education and Experience Requirements:

Management of staff development in a people facing environment.
Coaching and Mentoring Experience including training and system and service awareness.
Experience delivering employability and / or skills services ideally to a relevant customer group with a team delivering from multiple locations.
A good understanding of programmes that require Selfreferral generation.
Experience of mentoring an operational team to achieve KPIs and Objectives.

Desirable

An understanding of contract management.
Experience of working on a programme in a communitybased setting

Individual Competencies

Flexible to the daily needs of the contract, role may vary depending on the needs of the service user so someone who is adaptable and able to manage competing priorities.
Solve problems in robust and practical ways.
Agile in personal approach and able to operate independently or part of the wider management team.
Excellent written and verbal skills.

Des