Service Centre Operator - Tamworth, United Kingdom - Nuvoli Limited

Description

Job Brief

Specific Responsibilities

• Investigate and resolve customer issues
• Work closely with multiple teams internally/externally to triage requests correctly and efficiently
• Work with third parties (e.g. network providers/IT teams) to resolve queries and fulfil requests
• Monitor work streams to ensure all requests are actioned in a timely manner
• Liaise with customers to resolve network & hardware related issues
• Updating internal/customer ticketing systems and ensuring asset databases are updated
• Liaise with customers to retrieve IT equipment
• Identify and escalate priority issues
• Manage and resolve customer complaints

Experience and skills

• Some knowledge or passion of the telecoms industry would be beneficial but not required
• Good data entry and typing skills
• Effective communication skills (written and telephone)
• Customer service orientation is sought after, empathy with customers.
• Able to work independently within a team setting
• Organisational skills
• Attention to detail
• Adaptability
• Ability to work in a fastpaced environment
• Calm under pressure

Schedule
Monday - Friday, 37.5 hours per week


Holiday
24 days per annum + bank holidays, rising to 29 days with service
Additional half day's annual leave each month


Location of Work
Due to the location of our offices you must hold a full UK driving license


Salary:
£24,000.00 per year


Benefits:

• Additional leave
• Casual dress
• Company pension
• Cycle to work scheme
• Onsite parking
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Licence/Certification:
- driving license, or are you able to reliably commute? (required)


Work Location:
In person