Fleet Business Unit Executive - Tadworth, United Kingdom - Toyota Financial Services, KINTO and KINTO JOIN

Toyota Financial Services, KINTO and KINTO JOIN

Verified Company

Tadworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

#LI-Hybrid

Fleet Business Unit Executive - 12 months Fixed Term Contract

Grade 5

Salary £26,000 per annum based on working 37.5 hours per week, plus upto 10% bonus

Requirements:

Key Requirements
- to be a highly organised individual with strong administration experience, with experience in dealing with complex queries
- excellent numeracy skills and high attention to detail
- confident communication skills with people at all levels

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style.

We are open to talking to you about how we can make learning your new role in the most positive way.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
Generous annual leave of 25 days which increases with service and holiday purchase option
Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
Employee Assistance Program, & Eye tests
Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
Dress for your day policy to make you feel comfortable at work
Eco HQ, free parking & restaurant
Two volunteering days per year
Reward gateway voucher discounts
Flexible working scheme and we welcome flexible working conversations at interview
Regular 121s with your manager, a personal development review (PReview) each quarter
A wide range of learning & development opportunities including Linked In Learning courses

- £250 contribution towards you learning something new outside of work

Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December it is so much fun

Key Responsibilities

Proposals:

Management & preparation of appropriate documentation for Credit Lines including presentation for underwriting and review of outstanding liabilities.
Maintain details of customers' credit limits, terms and utilisations
Providing and sending relevant finance documentation direct to fleet customers
Providing an internal back up for Fleet Development Managers
Management of all Undisclosed Agency (UDA) incoming credit line requests ensuring response is within agreed timescale
Provision of bespoke finance quotations
Loading and preparing of proposals into NGage.
Prepare Car Benefit Solutions proposals & Octopus EV

Payout:

Management of all incoming payout requests ensuring data checks and sign off fall within agreed timescale
Activating contracts in both NGage and CMS
Effectively manage the payout processes associated with all direct invoicing agreements, contract hire, multi asset agreements, variable rate agreements, customer loan cars, car benefit solutions/Octopus EV

Customer Service:

Ensure that Fleet customers' questions and problems are resolved properly and quickly
Provide account statements to fleet customers
Provide account servicing, such as name & contact detail amendments
Payment management, including due date, refunds & direct debit changes
Manage agreement enquiries, such as mileage or term remaining
Administer settlement & Early termination enquiries, helping to identify retention opportunities
End of Agreement management
Work with Kinto UK Limited to resolve Contract Hire customer queries and enquiries

General:

In conjunction with Business Intelligence, handle all operational requirements of AAMs and TFS management in respect of Fleet performance reporting
Maintain a high level of administrative support to TGB Fleet Accounts, Fleet Field and Toyota Business Dealers in respect of all TFS fleet related business
Maintain administration for Customer Loan Car and Fleet related marketing activity (e.g. Business Drive)
Responsibility for the selfmanagement of performance against published service standards in terms of response times and other commitments.
Ensure monthly/quarterly procedures/processes are completed within the agreed timescales.
Assisting with general queries generated by our network of Dealers, KINTO, Fleet Customers and TGB

Our Recruitment process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
**We may use workable one-way video interviewin