Customer Service Advisor - Saltaire, United Kingdom - SLA Employment Solutions Ltd

SLA Employment Solutions Ltd
SLA Employment Solutions Ltd
Verified Company
Saltaire, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Customer Service Advisor / Co-ordinator

Shipley, West Yorkshire

Full Time hours per week
  • Monday to Friday


£21,255 per annum - £23,400 per annum - Dependant on Experience
Our client based in Shipley, West Yorkshire is looking to recruit Customer Service Advisors / Co-ordinators for immediate starts. These are temp to PERMANENT positions.


Main Purpose of the Role
Our goal is to deliver a first-class service to our customers throughout the customer journey.

The Operations Teams responsibility is to deal effectively and efficiently with all customers and be able to manage expectations appropriately with the objective of achieving customer satisfaction.


Our Customer Services Co-Ordinators are an integral part of the Operations Team and can handle any query, from beginning to end.

Assisting customers with their accounts, answering questions about the company and scheduling appointments with customers.


Role Responsibilities

  • Escalate and log complaints and ensure they are dealt with in accordance with current policy and timescales
  • Ensure any queries or tasks are seen through from start to finish by taking ownership and ensure stakeholders and internal teams are kept informed

Key Skills and Behaviours Required

  • Ability to work on own initiative.
  • Customer focussed.
  • Real Team Player
  • Proficient in Microsoft Office

Knowledge, Training and Relevant Experience to do the job

  • Previous experience in Customer Service
  • NVQ level 2 or 3 in customer service or administration desirable but not essential
This is a full-time position working Monday to Friday 37.5 hours per week

( Customer Service Advisor / Customer Service Advisor / Customer Service Advisor / Customer Service Customer Service Co-ordinator /

Advisor / Customer Service Co-ordinator / Customer Service Co-ordinator / Customer Service Co-ordinator / Customer Service Co-ordinator / Complaints / Admin / Administration / Administrator / Inbound / Outbound / Call Centre )

( Shipley / Keighley / Skipton / Saltaire / Bradford / Leeds / Bingley Crossflatts / Ilkley / Menston / Ben Rhydding / Baildon )


Job Types:
Full-time, Permanent


Salary:
£21,255.00-£23,400.00 per year


Benefits:


  • Company pension
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person
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