Fraud Investigation Advisor - Leicester, United Kingdom - NEXT

NEXT
NEXT
Verified Company
Leicester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Shifts:


  • Monday 11am 9pm, Thursday
  • Friday 12pm 9pm & Saturday 9am 7pm (36 Hours week)
  • Thursday & Friday 9am 6pm & Saturday & Sunday 8am 6pm (36 Hours week)
  • Saturday 9am 7pm, Monday 11am 9pm, Tuesday & Wednesday 12pm 9pm (36 Hours week)

OR Build your own shift:

Minimum of 24 hours per week, minimum shift time 4 hours, latest start time 5pm-9pm. working either a Saturday or Sunday (minimum of 6 hours) and at least one weekday evening shift until 9pm.


Pay:
£ £14.27* per hour Plus and additional £1 per hour for hours worked on a Saturday or Sunday

*Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%. Additionally, Customer Service Advisors who consistently achieve KPI targets can enjoy a boosted pay raise of up to £12.70 per hour, with the potential to further progress to earning up to £14.27 per hour.


Contract:
Permanent Office based.


Start Date: 28th May 2024


Training: 28th May th June 2024, Mon-Fri 9am-5pm. This will be based at our NEXT Head Office Site at Enderby LE19 4AT


About the Role:

Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UF.

Conveniently located just 3 miles from the City Centre, near junctions 21 and 21A of the Motorway, our brand new site in Leicester's Radar Road sets the stage for your journey with NEXT Online.

Here, our purpose-built Best in Class contact centre is evolving, offering inviting breakout areas including a games room, a modern restaurant, coaching rooms designed for support, and a dedicated learning and development hub.

Step into a welcoming and vibrant atmosphere that fosters growth and collaboration.


These are unique and exciting customer service roles as there are no sales targets; you will purely be measured on the service you deliver so you can completely focus on giving truly outstanding customer service.

Our call centre at Radar Road offers great opportunities for progression and development whether you are starting or continuing your customer service careers with the Next Online Fraud family.

This is a multi-skilled role with a key focus identifying and stopping fraudulent activity.


What you'll be doing


We're very customer focused and the environment is fast paced - you'll adapt each call and tailor it to that customer whilst thinking on your feet.

You will be taking on a key role in dealing with our customer to identify fraudulent activity alongside undertaking duties regarding claims of fraud to prevent financial loss to the customer and the company.

This will require assisting customers with financial loss to their Next Pay account/card, while offering advice and support on fraud related matters.

Tasks include performing relevant and appropriate enquiries and investigations on behalf of our customers making sure they have the information they need to make an informed decision.

There are various systems to help deal with these calls which we will give you full training on.

You'll primarily be speaking to our UK-based customers whilst undertaking all duties in line with the Financial Conduct Authority (FCA) guidelines on each call.


Who are we looking for?
We are looking for people who are as passionate about customer service as we are. Who have excellent attention to detail, are extremely self-motivated, are confident decision makers, and have strong literacy skills.

We will provide in-depth, full time training to ensure you know everything you need to know to resolve our customer fraud enquiries.


Whilst your main role is within Fraud Investigation, there is the exciting opportunity where the business needs dictates, you will support the Collections & Credit department with reasonable notice and training, this is a great chance to become multi skilled in all three areas.


Benefits:


  • Full training and exciting opportunities for further career progression
  • Potential overtime to boost your salary
  • 25% off a huge selection of Next, Lipsy & Victoria's Secret products
  • Company performance based bonus
  • Fantastic NEXT Sharesave scheme
  • 10% off most partner brands & up to 15% off Branded Beauty
  • Early VIP access to sale stock
  • Access to fantastic discounts at NEXT Staff Shops
  • Access a 24/7 digital GP and other free health and wellbeing services
  • Free onsite parking

Who are we?
Next have 4 key areas to our business; Head Office, Warehouse & Distribution, Retail and Contact Centre (Online).


Our Contact Centre teams are immensely passionate about delivery exceptional customer service, helping to support our wider teams to resolve any queries or customer may have - and that's why we're looking for people who have the same enthusiasm to make the shopping experience better for our customers - because it really is the people in our contact centres that make a difference.


What's Next

Job Types:
Full-time, Part-time


Pay:
£11.99-£14.27 per hour

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