Dynamics 365 Functional Consultant - London, United Kingdom - Agilisys

Agilisys
Agilisys
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Dynamics 365 Functional Consultant - Role Description

Location:

United Kingdom


Division:

Agilisys Services (CXM)


Reports into:

Dynamics 365 Development Manager


Grade:

Senior Consultant / Principal Consultant


The way we work reflects the values at the heart of our business:

Partnership, we become one team and family with organisations, helping them to navigate change and stay agile.


Integrity, our people really care, going beyond the brief to make change happen for organisations and citizens.


Innovation, we bring together the right technologies and services to design solutions that work.


Passion, we are passionate about — and dedicated to — public services and improving people's lives.


Role Description
Our consultants are integral to the success of our business.

As a consultant, you will work with the development team on the design and realisation of complex customer solutions based on Microsoft Dynamics CRM, and integrating other Microsoft Solutions and third-party innovations.


Key Responsibilities

The key responsibilities are:

  • Proficient with customising and configuring systems in particular Dynamics 36
  • Design, develop, maintain, and run automated tests to ensure the solution is functioning as intended and to documented specifications
  • Experience with Power BI and SSRS reports (Fetch XML), however not essential.
  • Scrum development methodology knowledge and experience
  • Proficient with configuring, deploying, customizing, and integrating Microsoft Dynamics CRM.
  • Demonstrated proficiency in installing and deploying CRM Organizations, customizing, and creating CRM entities, understanding, and implementing business workflows and processes and using either the CRM SDK or plugin platforms.

Role Objectives
The role holder will have ongoing objectives alongside other specific objectives that will be set from time to time.

  • Be a team player working closely with other members of service delivery, i.e. Managed Services and other CRM consultants and Developers.
  • Participate in Scrum activities like daily standups and sprint planning.
  • Support and guidance for the more junior consultants within the team.

What we are looking for

  • 5+ years' experience in a Dynamics CRM consultantbased role.
  • Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules.
  • Ability to create high quality functional documentation and strong requirements gathering skills.
  • Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365.

Attribute

Minimum requirement

(Senior Consultant)

Very good looks like

(Principal Consultant)

Management Experience
Some example and experience in helping more junior consultants out within the team.

Several examples of leading a small - midsized team on numerous projects.


Delivery experience
Strong experience in customizing and configuring Dynamics CRM systems. Strong understanding of Dynamics 365 online and premises. Ability to create documentation and have strong requirements gathering experience.

Strong experience in customizing and configuring Dynamics CRM systems. Strong understanding of Dynamics 365 online and premises. Ability to create documentation and have strong requirements gathering experience. Experience in providing pre-sales demonstrations. Experience of working on full life cycle implementations across multiple versions of Dynamics CRM.


Skills, qualifications, certificates
5+ years' experience in Dynamics CRM consultant-based role. Understanding and knowledge of core Dynamics CRM modules. Experience of working on full life cycle implementations across multiple versions of Dynamics CRM.

10+ years' experience in Dynamics CRM consultant-based role. Understanding and knowledge of core Dynamics CRM modules. Experience of working on full life cycle implementations across multiple versions of Dynamics CRM.

Proficiency in installing and deploying CRM organizations, customizing and creating entities, understanding and implementing workflows and processes using either CRM SDK or plugin platforms.


Emotional Intelligence
Role model for company values, manage their emotions and respond rather than react.


Role model for company values, good understanding, and engagement with others, whilst managing their emotions, able put themselves in other's shoes and respond rather than react.


Passion, Ambition, Aspiration
Self-starter, passionate about improvement of delivery and able to set direction for the team.

Demonstrably self-motivated, able to guide and direct others to achieve complex goals and objectives.


Communication Style
Good written skills, able to draft and refine technical written responses, documents, and reports (1,000 to 5,000 words).

Awareness of others communication styles and needs and adapts own style to suit, comfortable and confident in communicating with senior client and inter
More jobs from Agilisys
See all jobs of Agilisys