Service Desk Team Leader - Ireland, United Kingdom - Akkodis

Akkodis
Akkodis
Verified Company
Ireland, United Kingdom

6 days ago

Tom O´Connor

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Tom O´Connor

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Description

Service Desk Team Leader


Akkodis are currently working with a market leading service provider to recruit a Service Desk Leader to join their exciting Service Desk operation where you will play a pivotal role in leading Service Desk teams that provide support to multiple clientsboth internal and external.


This role offers hybrid working and the opportunity work with several high-profile clients.

The Role

The Responsibilities

  • Lead, manage and mentor a team OF service desk analysts to deliver high standards of customer care
  • Ensure company policies and procedures are followed by all team members
  • Develop programs to improve technical and customer service skills across the operation
  • Address customer enquiries resolve issues and feedback proactively.
  • Maintain positive relationships with all stakeholders to ensure Service Centre effectiveness.
  • Ensure all employees are adequately trained to meet service objectives.
  • Create Reports/Presentations to show where service is running well and where it isn't.
  • Create Improvement plans where necessary.

The Requirements

  • Direct people management experience.
  • Background in Service Desk roles/environments desirable.
  • Ideally you will have ITIL qualifications.
  • Excellent communication skills and organisational skills.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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