Customer Operations Executive - London, United Kingdom - Ben

Ben

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Let's start with our BENefits:

- (... It's all in the name _)_

Competitive base salary +
equity, so you own what you build

£100 monthly personal Ben Balance:
for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee This allowance will
increase by £50 for each year of service until you reach £250

£500 annual Learning & Personal Development Ben Balance:plus 3 days paid study leave a year to support you with your professional development

£500 work from home set up allowance, which you can put towards your home office

Weekly lunch provided in office so you can spend quality time with the team over some tasty food

28 days of holidays a year (plus bank holidays, which you have the option of
swapping for days of celebration that are significant to you)

an option to buy or sell 5 days per year
. Also, your holiday entitlement will increase to 30 days at your 3rd year of service**
Enhanced parental leave and
workplace nursery scheme to support with the cost of childcare in a nursery setting

Comprehensive and tailored mental health support through a leading provider

Access to a
Gympass membership

Comprehensive
Private Medical Insurance

Team activities:
we have quarterly team social budgets to support spending time together and we frequently organise company wide events

Flexible working - we're serious about life/work balance

Diversity and Culture at Ben:

- (...because it doesn't belong at the bottom of an ad)_

Our culture is
ever-evolving and is
defined by our people. We don't hire clones,
we hire individuals.

We celebrate
diversity
We
listen to our people
We work
autonomously

- and..._

We have
fun

Our Mission:

The way companies reward their people today is broken - it's a rigid, one-size-fits-all approach that hasn't evolved to meet the demands of the modern workforce.

How we work is changing, but compensation - salary, bonus, equity, benefits - has been stuck in the same place for decades.

Ben is changing that, starting with employee benefits. Our mission is to
make benefits and pay work for everyone, everywhere.

Your Mission:

The operations team are at the heart of Ben, making sure the trains run on time and identifying opportunities for continuous improvement as we scale.

Working on a variety of cross-functional tasks and projects, taking full ownership and giving you broad exposure across the business, our operations team is the foundation of our customer, product and internal operation.

What you'll be working on

Ensure the timely delivery of a range of operational tasks and reporting for up to 20 Customers across Bens' portfolio of clients.
Master all tasks and processes for the customers you service ensuring all documentation and resources are up to date in our internal knowledge base (Notion).
Work closely with our Customer Support and Customer Success Managers to resolve inbound Custom Admin queries (2nd level support) and highpriority employee queries.
Support Customer Success Managers on Customer meetings, providing them with any data and feedback, providing relevant context to our Customers.
Work with the Product team to deliver bespoke reports requested by our customers, identifying any regular reports to automate.
Identify opportunities and areas to help streamline Bens' existing workstreams and processes, collect feedback from Customers and share with the Operations and Product Teams.
Handle our customers' data according to our confidentiality and security policies, sharing data with our brokers, insurance partners and customers, ensuring all our customers are set up with the correct product and services offered to them on Ben.
Perform regular audits of our customers' data in order to ensure that there's 100% accuracy and compliance.

Your Skills and Experience

Experience in an operational / customer support role in a B2B SaaS environment
Excellent English verbal and written communication skills is a must as you'll be dealing with our customers, brokers and insurance partners
Good team player but also able to work individually with experience delivering tasks against deadlines.
The devil is in the detail strong attention to detail is a must
Demonstrated success in working on crossfunctional projects with ability to organise and prioritise workload.

Tech Savvy

Good knowledge of Google Sheets/Excel + comfortable learning new software tools
Ability to highlight pain points and work on solutions to problems.

Not essential but nice to haves

Experience using some project management or ticketing tools _(JIRA, Zendesk, Monday, Trello or similar )_
Advanced use of Excel, can use formulas to analyse data and build basic reporting
Worked in a startup, scaleup business or fast paced environment
Demonstrated success in managing proj