Operations and Customer Support Associate - London, United Kingdom - S&P Global

S&P Global

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Title:
Operations and Customer Support Associate

Location:
London

Business Function:
Financial Markets

Department Overview:

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset.

OSTTRA is a joint venture, owned 50/50 by IHS Markit (now part of S&P Global) and CME Group.

OSTTRA provides end-to-end solutions for post-trade transaction management of OTC derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.

Within OSTTRA, the Operations and Customer Support team works closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer implementation and regulatory requests.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement.

Position Summary

Duties & Accountabilities
Building positive client relations by checking in regularly and following up on active processes.
Work cross-functionally with other teams to handle client requests, channel customers' feedback, and enhance products and processes to address customer issues and better meet their requirements
Develop excellent product and system knowledge to effectively support client requests
Understand customers' workflows to help them derive maximum benefit from OSTTRA/MarkitServ services and products and provide support to help customers streamline their workflows
Assist clients to comply with global regulations like CFTC, ESMA, HKMA, JFSA etc.
Assist clients with clearing of OTC derivative trades for CCP's like CME, LCH, ICE etc.
Ensure input of accurate client static data / profile configurations
Engage with stakeholders about regulatory changes and analyze their impact on transaction and position reporting
Configure the product as per the client's requirement with regards to trade reporting
Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT

What We're Looking For:

Relevant experience between 5 to 10 years in Transaction and Position reporting
Understanding of reporting requirements for MIFID, EMIR, ASIC, HKMA, JFSA etc.
Strong communications and interpersonal skills, including the ability to collaborate with cross functional teams
Build and maintain strong, positive relationships with clients by maintaining a proactive, attentive, courteous, and professional demeanor
Ability to work in a regulated environment and to demonstrate the understanding of the risks and compliance requirements associated with this
Ability to stay highly organized in a high-volume, high-priority customer facing environment
High level of accuracy and attention to details
Ability to work independently to prioritize and multi-task efficiently and effectively
Knowledge of an additional (European) language(s) would be a bonus
Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus

Equal Opportunity Employer

Professional (EEO-2 Job Categories-United States of America), BSMGMT20- Entry Professional (EEO Job Group)

Job ID: 292438

Posted On:

Location:
London
, United Kingdom