Collections & Recoveries Advisor - Milton Keynes, United Kingdom - Volkswagen

Volkswagen

Verified Company

Milton Keynes, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Part Time Permanent, 21 Hours per week.

Milton Keynes

Salary From £21,650 (Pro rata)

Closing Date: 31st
March 2023
Are you an experienced Collections Advisor looking for a new position? As a Collections Advisor here at Volkswagen Financial Services (or VWFS as its known to us) you will benefit from being part of a great team, representing iconic brands and driving your very own VW Group company car

How we support you

The training is fantastic, and development opportunities are plenty for those who perform well in their roles and wish to grow their career with us.

For many of our people, the big attraction to working here at VWFS is the opportunity to represent leading automotive brands in a fantastic working environment with a strong and supportive team.

What's in it for you?
An excellent remuneration, Company Car, discretionary bonus and 27 days holiday in addition to statutory bank holidays plus much more

About the role:

As a Collections Advisor working in our call centre here at VWFS, you will provide the highest quality assistance and support when the Customer is experiencing financial difficulty.

You will be the voice of the business during a sensitive time for the customer, balancing empathy with commercial business needs.

Working to agreed service levels, quality targets and operational metrics
Using your initiative to resolve customer issues, where possible within first contact
Working in accordance with Financial Conduct Authority (FCA) guidelines at all times
Using personal judgement to negotiate with third parties including debt management and recoveries firms
Updating multiple systems and programmes

Skills and Experience Required:

Complex customer service experience, ideally gained within a collections or complaints team
Experience of working to service levels and quality measures
Strong teamwork skills whilst maintaining individual ownership
Excellent written and verbal ability
Experienced in the use of multiple systems including MS Office, CRM and telephony systems
A genuine desire to help and support people
The ability to manage, influence and adapt during complex conversations

About Volkswagen Financial Services

Volkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom.

The Group includes some of the world's most iconic automotive brands; Audi, SEAT, Skoda, Volkswagen, Bentley, Lamborghini, Porsche, Bugatti, Ducati, MAN and Scania.

We have now adopted a hybrid working policy, you will be required to work from our offices in Milton Keynes for some of your working week.