Customer Service Advisor - Loughton, United Kingdom - Mr Lender

Mr Lender

Verified Company

Loughton, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently looking for a Customer Service Advisor to join our busy team in Loughton, IG10

Salary:
Up to £24,000 per year

Hours of work:8-hour shifts

Customer Service Advisor Benefits:

Company events
Company pension
Discounted or free food
Gym membership
Onsite parking
Private medical insurance
Referral programme
Close road links to M11/M25/A406/A12 and London
Pension Scheme
Social events
Breakout space including games tables/machines
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Customer Service Advisor Duties:

Our aim is to provide the best possible customer service to each and every customer, which includes;

To achieve your individual daily targets as set by your Team Leader
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Answering queries from customers that have a future payment due or that are overdue in paying their loan
Assisting customers that are in financial difficulty and unable to pay their loan, including vulnerable customer's
Handling customers Refund's and Cheque's
Updating customer accounts accordingly with all the information received from any form of communication
Work within the quality assurance guidelines and carry out the standard compliance checks

Customer Service Advisor Requirements:

GCSE grade C or above in English and Maths (or equivalent)
Confident telephone manner experience in telephone work is desirable
Strong written, listening and verbal communication at all levels
Accurate attention to detail
Ability to manage own workload and meet Company targets
Work as an effective team member
Excellent customer service ability to provide solutions
Computer literate
Excellent administrative skills
You must act with integrity
You must act with due care, skill and diligence
You must pay due regard to the interests of customers and treat them fairly
You must observe proper standards of market conduct
At least 1 year experience in a Customer Service role

About the Company:

Mr Lender is one of the longest-serving short-term lenders in the UK.

Having issued their first loan over a decade ago in April 2009, they have continued to go from strength to strength.

Created with the ethos of "treating people how you'd want to be treated", they provide short-term loans designed to offer customers increased flexibility and control over their finances.

Job Types:
Full-time, Permanent

Salary:
Up to £24,000.00 per year

Benefits: