Pop-up Hotels Front Office Assistant - Edinburgh, United Kingdom - ALTIDO Scotland Limited

ALTIDO Scotland Limited
ALTIDO Scotland Limited
Verified Company
Edinburgh, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
ALTIDO - "A Life That I Dream Of"

This role is a full-time, Fixed term contract consisting of 40 hours per week.

£14 per hour


Who are we?


In 2019, ALTIDO was born from the merger of 4 companies that were active in different markets - since then, we've been strengthening our position by growing our portfolio and level of service, implementing best practices and creating one company culture across every team based all over Europe.

From London to Milan, from Lisbon to Edinburgh, we manage an amazing portfolio of properties including flats, houses, historical residences, cottages, boutique hotels, boats and more


What is a Pop-up Hotel?


Between June - September ALTIDO manages numerous buildings in the UK and Europe and operates them as short-term, seasonal hotels.

These buildings are anywhere between rooms each.


What's the role's general purpose?


Welcome guests, check guests in and out of the hotel, deal with guest queries, and provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

This role requires active communication with guests mainly in person, in writing, using ALTIDO's communication platform, and over the phone.

The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.


What will I be doing?

  • Ensures a smooth daytoday running of ALTIDO Hotels
  • Checks the arrivals list daily and highlight special guest requests if any
  • Checks that all keys/cards are ready for the arrivals
  • Checks and counts keys/cards after all guests' departure and reports if any are missing
  • Checks rooms are prepared and ready for guests' arrival by working with the housekeeping team.
  • Reports to the inhouse maintenance team any maintenance issues before, during, and after guests' stays
  • Replies to guests' inquiries and messages
  • Replies to guests' reviews on various platforms
  • Conducts room checks to ensure all guest rooms are up to standard and are ready for guest arrival
  • On occasion assists the inhouse housekeeping staff with some main duties
  • Provides highlevel customer service to all guests that enter ALTIDO Hotels

Your profile

  • Problem solver and driven to provide outstanding customer service
  • Perfect command of English
  • Experience in hospitality or customer service

Job Types:
Full-time, Temporary contract

Contract length: 3 months


Pay:
£14.00 per hour


Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Edinburgh: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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