First Response/operational Support - Manchester, United Kingdom - Handsfree Group
Description
Since 2004, we have specialised in the supply and installation of in-vehicle technology - a total solutions provider and market leader.
As leaders in the field of vehicle safety and security, our team has a range of experience providing products and installations into cutting edge SMEs, as well as multi-million-pound global organisation's that are looking for the best in adaptable vehicle technology and installation.
Our philosophy is that an employee should enjoy coming to work and be able to have fun whilst providing an exceptional service.
Responsibilities:
- Auditing work orders coming from our integrated customers, ensuring all details are clear and concise
- You will use 'Salesforce' service management system daily (training will be provided on same). This will be used to create jobs for our Engineers and customers
- Ensure our Engineers have received correct information and products for installations
- Ensure that all jobs have correct job notes and products for Engineers including any additional information
- Input accurate information into the job management system such as customer information, products, and job descriptions
- Work within Handsfree service level agreements
- Work towards KPIs set by management
- Understand our partners needs and requirements and build good working relationships
- Daily communication with our partners providing updates on job status and issues
Job Requirements:
- Strong organisational, written, communication and interpersonal skills
- Accuracy and organisation are key in this role
- Great attention to detail and accuracy
- Excellent customer service skills
- IT literate
- A friendly and professional manner with a calm and focused attitude towards workload
- Ability to work as part of a team
- Ability to work under pressure
- Ability to prioritise workload and multitask
- Ability to work towards targets in a fastpaced environment
- Good timemanagement skills
- Live and deliver on our Values
Salary & Benefits:
- Salary £24,500 per annum
- Hours 08:0016:30/08:3017:00 (Mon
- Fri)
- Pension scheme
- Paid day off work on your birthday
- Annual Staff Awards
- Employee Assistance Programme
- Bike2Work
- Flu Vaccination
- Eye care scheme
Job Type:
Temporary contract
Contract length: 3 months
Salary:
£24,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
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