Senior Programme Manager - London

Only for registered members London, United Kingdom

1 week ago

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Job summary

We are looking for an experienced Senior Programme Manager to join the Customer Experience Programme Management Function for a 12-month fixed-term maternity cover.

This role is central to delivering complex programmes that improve service quality, reduce cost,
and scale operational excellence across Deliveroo's global support ecosystem — including Customer Care,
Partner Services Centre (PSC), Rider Services Centre (RSC) and Trust/Fraud.

About The Role

We are looking
a senior programme manager to orchestrate delivery strategic cross-functional programmes span operations,
product strategy technology markets.,
  • Lead Strategic Programmes: Manage end-to-end delivery high-impact initiatives across Support
    & Trust ensuring robust planning governance progress tracking.
  • ,
  • Cross-Functional Alignment:  Build trusted relationships with senior stakeholders Product Markets Tech Data Science Strategy Operations facilitating alignment managing dependencies removing delivery barriers.
  • ,
  • Benefits differ by country but we offer many benefits areas including healthcare wellbeing parental leave pensions generous annual leave allowances time off support charitable cause choice.
  • ,

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