Team Leader - Durham, United Kingdom - Poppies Durham ltd

Poppies Durham ltd

Verified Company

Durham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Poppies Team Leader

PURPOSE
A key member of the management team whose primary responsibility is to ensure that all cleaning work carried out is delivered to the Poppies quality standard and supports staff in maintaining those standards

The Team Leader will work with and support the Manager to ensure the smooth day to day running of the business.

The Team Leader will be managed by the Manager.

The Team Leader has supervisory responsibilities within the Health and Safety System for ensuring that H&S rules are maintained, communicated and observed.

The jobholder is responsible for ensuring that any new hazards which are identified are communicated to management and any necessary actions, changes, or amendments to the systems, including training are carried out as required.

SUMMARY OF THE JOB ROLE

The role involves ensuring that all regular and one off domestic and commercial work is carried out to the required standard.

The Team Leader will essentially work in the field but will support activities in the Poppies office as and when required.

KEY REQUIREMENTS

Must be able to clean to an extremely high standard
To be able to support and develop the competence of staff through training
Needs a good relationship with staff, able to persuade, encourage and motivate
Able to empathise both with clients and staff
A calm problem solver, able to deal with a range of issues encountered by staff
A pleasant and confident telephone manner
Able to write legibly, be selfdisciplined, organised and able to plan effectively
Must be sufficiently numerate to keep neat and accurate records if required
Have sufficient IT skills, be able to use word, excel and any new systems introduced
Full UK driving license

PRINCIPAL ACTIVITIES

1 Administration

Complete relevant paperwork/documents e.g. trainee reports, Quality Control (QC) assessment, worker enquiry forms, inspection forms, mileage forms
Update customer records as required e.g. updating job sheets, complete section for QCs
Schedule in all services onto the rota and distribute
Make appointments for home visits
Respond to telephone calls in the office as and when needed

2 Records and record keeping

The Team Leader will complete any paper documentation and electronic records as required for the role.

3 Organisational*- Assist to ensure that staff have the required Personal Protective Equipment, all necessary job details, keys and any cleaning equipment as required, spring clean boxes stocked correctly

Monitor and develop quality of services
Provide emergency cover for short notice absence
Lead/Manage Spring Clean/One off cleaning services
Conduct QC checks and update relevant documents
Use reports on excel to identify customers requiring QC checks
Be responsible for managing staff work trials, training and development
Identify how jobs can be completed efficiently and effectively
Ensure van is clean tidy and sufficiently stocked with equipment, fuel etc
Carry out new inspections as and when required
Ensure that staff are aware of business rules and current procedures

4 Information

Notify the Manager immediately of customer complaints, cancellations, insurance claims and staff problems, resignations or changes to availability.
Notify the Manager of any staff problems or misdemeanours and all other potentially disruptive situations.
Notify the Manager of any variances from procedures or standards laid down.

5 Conduct any other activities or duties that are commensurate with the role

Job Type:
Permanent

Salary:
£16,744.00-£17,472.00 per year

Benefits: