Customer Service Advisor - London, United Kingdom - McDonald's Limited

McDonald's Limited

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Opportunity:

The Opportunity

This is an opportunity to work as part of our in-house Customer Services team and play a key role in the journey and resolution of some of our most sophisticated and sensitive customer complaints.

The role will involve engagement with Franchisees, Ops Hierarchy and Senior Management to investigate customer issues and bring about the correct resolution to complaints for the customer and the business.

What will my accountabilities be?

Deal with raised complaints and support where appropriate on any difficult customer situations
Complete detailed investigations with restaurants and support departments
Decide upon resolution of complaints using own initiative (vouchers, gifts etc)
Uses specialist knowledge to formulate personalised responses to general enquiries
Produces reports for Operations hierarchy and the company to highlight trends and hot topics
Attends crossfunctional groups on current/future Marketing and food promotions and provides feedback from the customers viewpoint
Responsible for small department projects for example Intranet site, videos, new process implementation
Supports the restaurants through attendance at meetings, presentations, reports etc
Support and upskill our outsourced CS team with any support queries they have

What team will I be a part of?

You will be a part of our inhouse Customer Services team, who look after the journey and resolution of some of our most sophisticated and sensitive customer complaints.

Who are my customers?