Shift Resourcing Advisor - Chesterfield, United Kingdom - NHS Professionals

NHS Professionals

Verified Company

Chesterfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role
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We have an exciting opportunity to join a new Team focused on supporting and building relationships with our Bank Members through engagement.
Do you want a rewarding role where your contribution really makes a difference to the NHS and patient? If so, we would love to hear from you**
Job Summary:You will play a critical role in ensuring our bank members feel valued, enabled and engaged to deliver safely and effectively in their roles. Your role is crucial to help build an emotional commitment from our bank members through providing the highest level of service and engagement.

You will hold a caseload of bank members that you will interact with regularly to ensure all their working needs are met and they are optimising their availability using a holistic approach.

This includes taking into consideration their well being and learning and development needs.

You will fully understand your caseload and the current and future demand in your area to enable you to work effectively and pro-actively maximise and match our bank supply (bank members capacity) to the demand.

As part of a wider team, you will ensure that action is taken immediately to re-fill any unavoidable reductions in the commitment where you are unable to fill through your own caseload.

For example, this may include working with the recruitment team or other caseload holders.

Responsibilities:

Responsible for holding a case load of bank members and ensuring they have everything they need to enable them to successfully and safely delivery in their roles for example, appropriate role/ward induction, system access.
Build a strong relationship and understanding of your case load of bank members in order to optimise their engagement, commitment and shift fill.
Monitoring shiftfill against their specified shift commitment and levels of demand to ensure we consistently and proactively fulfil our client demand requirements.
Responding proactively to offer support where a member's shift fill falls below their specified commitment, looking to understand the drivers and assist them in overcoming any barriers they have that are causing the reduction in commitment. Such as, exploring alternative opportunities, resolving any customer service matters.

Accountabilities

You will report in to and be accountable to the Recruitment Manager.
Ensuring our bank member in life care embodies our values and reflects our purpose/strategic priorities
Ensuring your caseload form an emotional commitment to NHSP.
Ensuring your caseload is optimized in relation to shift fill.
Fully understanding your caseload and holding strong relationships with them

- to enable us to optimize their commitment and capacity.

Own personal development and being up to date with the latest engagement practices.
Being instrumental in creating an inclusive team and inclusive approach towards our bank member

***- Key to success in this role is to establish strong working relationships and to be able to prioritise tasks

Customer service experience in an environment where delighting the customer is the core focus
Strong administration experience, with the ability to manage time and workload effectively
Strong IT skills especially Excel
Advanced ability to connect and communicate effectively over the phone with a wide range of people
Proactive approach to relationships and trouble shooting

About Us
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In return for your commitment, we will offer you some fantastic benefits:

Generous annual leave allowance
27 days per year, plus bank holidays

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A commitment to talent management & development:

Star of the Month
Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers

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Pension

We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme

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Life Assurance:

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Group Income Protection:

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Wellbeing Programme:

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Employee Assistance Programme:

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Employee Engagement & discounts platform

Our Commitment to You:

The
Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel
_empowered, engaged and excel_ in what you do.

Throughout your employment you will have access to our
Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your
Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs.

Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make