Customer Service Representative - Edinburgh, United Kingdom - Sanderson Recruitment Plc

Sanderson Recruitment Plc
Sanderson Recruitment Plc
Verified Company
Edinburgh, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Representative (Back of office/Front of office) - 1st
line support

Salary:
Up to £23,000 (dependant on experience)


Location:
Edinburgh City Centre
EH1 2DH - accessible by train, bus, and parking available


Working hours:
Monday to Friday 9-5 ("Working from home" options once probation has been passed)


About us:


Are you looking for a new role within the customer service industry? Somewhere with a clear career path and ladder for progression?


Largest provider of outsourced TPA services within the UK Life & Pensions industry, due to our growth with our new partnership, we are looking for some of the best "Customer Service Representatives" around.


We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement.

Our vision is to be the
'Customer Experience Partner' for our clients.


The role:

Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role.


The focus will be on your ability to have conversations with customers in a confident, friendly, and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.


Benefits:


  • We offer 31 days holiday (including bank holidays).
-
Eligibility for an annual discretionary bonus scheme.

  • A contributory company pension scheme.
  • Excellent employee wellbeing and assistance support programmes.
  • A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services.
  • Personal and
    career development opportunities to progress your aspirations within the company.

Desirable Requirements:


  • Customer service background
    :retail, hospitality, help desk, call centres, recruitment, 1st
    line support, etc.
  • Fast paced environment.
  • Excellent communication skills.
  • Passion for excellent customer service.
  • Ability to resolve issues and queries.
More jobs from Sanderson Recruitment Plc
See all jobs of Sanderson Recruitment Plc