Customer Services Support - Bournemouth, United Kingdom - Oyster Recruitment Limited

Oyster Recruitment Limited

Verified Company

Bournemouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a well established and leading fintech company based in the Bournemouth /Poole area is recruiting for a Customer Service Support Adviser.

This role to deliver excellent front line support to their customers for financial software support andoffer outstanding customer solutions.

This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and responding to user queries.

You will need to possess a good combination of client-facing skills,analytical and technical aptitude to understand problems or requirements and have the confidence to advise on the best solution.

A financial background or qualification would be advantageous.
Key Responsibilities and Duties

To manage the flow tickets of incoming support requests
To gather information, determine the root cause and devise solutions to resolve the query within SLA parameters.
Liaising with internal stakeholders and implementation consultants for swift ticket resolutions.
Raise issues & risks to the product team and Customer Service Director where necessary.
To work closely with the project delivery and internal product team
Continually assess and contribute to process improvements.
Assist with the creation and maintenance of help file documentation and procedures for end users
Maintain excellent relationships with customers, suppliers and thirdparty organisations working with the customer
Develop personal knowledge of business and software to support the Company's key activities.

What do you need to qualify for this role?

Good general IT knowledge is essential and a genuine desire to provide the best possible solutions to our clients and your colleagues is essential
Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines
To be organised, methodical and selfmotivated with the ability to prioritise, meet deadlines and manage changing priorities

Company Benefits