Guest Experience Specialist - London, United Kingdom - Houst

Houst
Houst
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Step into the heart of Houst, where we're transforming homes into global hosting sensations With a remarkable £115,000,000 earned by hosts and a footprint in 20+ cities worldwide, our story is just beginning

Join our Guest Experience Team and be the voice of excellence. Fast-paced? We thrive on it Be organized, multitask like a pro, and prioritize like a champ. Ready for a career where every interaction is a chance to create hosting magic?

Join us at Houst - where extraordinary is the standard

Roles and Responsibilities

  • Handle inbound messaging, ensuring guests' concerns are heard and addressed.
  • Engage with guests through both inbound and outbound calls, diligently following up on requests and inquiries.
  • Transform customer complaints into resolutions with timely, professional, and adept problemsolving.
  • Serve as a trusted source of current and accurate information on Houst's properties, policies, and procedures.
  • Efficiently oversee reservations and bookings via our platforms for a seamless booking experience.
  • Maintain comprehensive records of all customer interactions in the company's CRM system.
  • Display flexibility and a cando attitude toward diverse tasks.

Requirements:


  • Fluent or with business proficiency in English.
  • Exceptional telephone manners, customer service, active listening and verbal, and written communication skills.
  • Proficient in computer usage, particularly with CRM software.
  • Strong multitasking and time management abilities.
  • Proven problemsolving skills and the capacity to handle challenging customer interactions.
  • Knowledge of the Airbnb platform and hospitality industry is beneficial (Desirable).

Benefits
Culture

Enviable company culture - we've put time into getting our work culture just right. Regular team social events Company-wide recognition of outstanding work Opportunities to innovate Lots of snacks and treats provided by the company (in the office) ‍
- Wellbeing

Dedicated to employee wellbeing Wellbeing hub with virtual fitness, nutrition, yoga, meditation and talking therapy classes Betterhelp coverage for mental health support Dedicated employee well-being meetings


Benefits:


  • 33 paid holiday days (including public holidays)
  • An extra day off for your birthday because who wants to work on their birthday?
  • Employee discounts at heaps of restaurants, shops, gym memberships, cinema tickets and more


  • Pawternity

  • We encourage proud parents of new pets to work from home to help their new member settle in


  • Pension

  • We provide a pension scheme for all permanent employees MacBook for business use
  • At Houst, we embrace diversity and inclusion as fundamental pillars of our workplace culture. We believe that a diverse team fosters creativity, innovation, and success. We are committed to creating an inclusive environment where everyone feels valued and has equal opportunities to contribute and succeed._
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