Customer Service Advisor - Kingston upon Hull, United Kingdom - Bates and Bradshaw

Bates and Bradshaw

Verified Company

Kingston upon Hull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor - Hull - Full Time - £10.64 per hour

Bates & Bradshaw are recruiting on behalf of a large company in the Hull area who operate as one of the leading building, repairs, and maintenance contractors.

They are presently employing around 500 people and have a turnover of £50m and they have some ambitious plans in place to grow this again over the coming years.

We are recruiting for two roles one temporary ongoing and one permanent role.

The hours of work are Monday all day, Tuesday all day and Wednesday until Lunch, or Wednesday afternoon, Thursday and Friday all day.

Purpose of the Role:

To provide effective, administrative support across all operational area of the business
The post holder will be responsible for the daily coordination of trade resources and prioritising an everchanging workload ensuring contractual obligations are achieved
Responsible for the daily liaison between customers, clients and supervisors to ensure each individual needs are met
You will also be responsible for updating and maintaining the company database

Duties:

Evaluate, prioritise and issue incoming repairs to operatives using PDA technology
Complete, delay and cancel job orders submitted by operatives, checking codes to ensure correct values are billed to the client
Update appointment diaries
Request new orders for extra works already carried out or to be carried out and request downgrades where necessary
Produce and send appointment/reminder letters
Arranging annual servicing appointments to comply with legislation

For more information please contact Martin Bradshaw on

Job Types:
Full-time, Temporary contract

Contract length: 6 months

Salary:
£10.64 per hour

Benefits: