Customer Service Administrator - Stoke-on-Trent, United Kingdom - Sharpsmart

Sharpsmart

Verified Company

Stoke-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sharpsmart Stoke are looking for a highly organised Administration and Customer Service Coordinator who will be based on-site.

This role is 37.5 hours per week, Monday-Friday.

Key responsibilities

Assist with completion of daily documentation and provide detailed information to update our systems.
Deliver quality facility service through timely and accurate processing to billing.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Resolve customer needs and inquiries, by reporting and analysing activity.
Close interaction with Customer Service for transaction processing, status updates and investigations.
Maintain 100% accuracy on data entry into system.
Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.
Review and interpret files, records, and other documents to obtain information to respond to requests.
Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, elevating serious issues to Customer Service.
Generate reports as required.
Coordinate deliveries to customer sites.
2+ years of administrative and customer service experience within retail, hospitality or corporate industry
Strong knowledge of administrative process and procedures
Ability to research, analyse, interpret, and document transactions and issues following standard procedures provided
Intermediate to Advance computer systems knowledge (Microsoft office suite, etc.)
Good communication skills both written and verbal
Proven experience in improving processes and procedures
Excellent organisational skills

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates.

Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Schedule: