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People Service Delivery Hub Lead - London, United Kingdom - The Economist Group LTD

The Economist Group LTD

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction:

n this newly created role at a pivotal time for the HR team, you will be building a high performing global HR delivery team that drives results through the focus of making HR adaptable, scalable and efficient.

You'll be driving improvements through standardising, automating and consolidating processes as well as identifying problem areas, troubleshooting issues and recommending and implementing solutions

You'll drive operational performance and service excellence within the HR delivery team and monitor performance of the team against defined performance/quality standards, which you will help shape.

Accountabilities:

Key Accountabilities:

Oversee all core HR delivery activity, including but not limited to 1st Tier HR enquiries, all employee life cycle transactions, onboarding and offboarding, ensuring accuracy and timely responses
Lead the global delivery team, including coaching, training, and developing team members to ensure the highest level of service delivery and customer satisfaction as well as their own engagement
Develop and maintain HR policies and procedures in compliance with legal and regulatory requirements and ensure continuous evaluation
Provide support and guidance to colleagues on HR policies, procedures, and programs
Develop and deliver HR metrics and reporting to measure and monitor the effectiveness of your hub and identify opportunities for improvement

Experience, skills and professional attributes:

Experience, skills and professional attributes:

Experience leading a global HR shared services team
Strong knowledge of HR policies, procedures, and best practices
Experience managing a team and leading through change management
Excellent communication and interpersonal skills, with the ability to work effectively and influence colleagues at all levels
Strong analytical skills and ability to use data to drive decisionmaking
Ability to manage multiple priorities and deliver results in a fastpaced environment
Experience with HR information systems and technologies
Strong project management skills.
An interest in healthy debate
In this role your will be expected to be able to operate strategically but also comfortable contributing at an operational level

Our enterprise capabilities below should be part of your skillset: