Helpdesk Administrator 13512063 - Newcastle upon Tyne, United Kingdom - Multi Trades Recruitment Limited

Multi Trades Recruitment Limited
Multi Trades Recruitment Limited
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Multi Trades Recruitment is looking for a Customer Service Advisor to work with a Facilities Management company.


About the job:


  • Working between the hours of 06:00 20:00 (You will work 8 hours per day)
  • Predominantly working Mon-Fri however may be required to work weekends on the odd occasion
- £10.25 per hour

Please note:
Shift Pattern in place.


Responsibilities:


  • Receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at the first point of contact or escalate through agreed processes.
  • To process payments, be responsible for cash handling, and maintain accurate records adhering to all financial and audit requirements.
  • Adherence to agreedupon KPIs, Service Level Agreements, and quality standards to maximize customer satisfaction and drive service efficiencies.

About you:


  • Working in the office (must live within travel distance to NE12).
  • Knowledge of financial and administrative routines.
  • Experience using a wide range of ICT systems including Microsoft Office.
  • Able to work in a team and in performance management.
  • Excellent communication & organization skills.
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