Call Centre Operator - London, United Kingdom - Imperial College Healthcare NHS Trust

Imperial College Healthcare NHS Trust

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are now offering a fantastic opportunity to join our friendly and dedicated Call Centre team at Charing Cross Hospital.

The Pathology Department Call Centre handles calls from GPs, Internal and external clients who require Pathology Results or clinical information.

The Call Centre is also responsible for the distribution of Pathology consumables and reports.

This busy service has a set of Key performance indicators which are continuously monitored and regularly demonstrate a good service.

The Call Centre is part of Pathology Business Services; Pathology Business Services actively encourages Lean working and continuous Service Improvement.

The successful applicant will have either experience of working in a similar environment or basic knowledge of Pathology IT systems.

They will be willing to learn new techniques and have experience of working with IT or telecommunications systems.

They must be able to treat customers, colleagues and staff politely at all times, and be willing to respond to queries and complaints.

They must champion and demonstrate excellent customer care skills.

We are committed to your personal and professional development and you will have opportunities to fulfil your potential with NWLP.

We look forward to hearing from you.

To be an efficient and flexible member of the Blood sciences unit providing a quality service to Imperial College Healthcare NHS Trust.

To ensure that GP Supplies, all telephone queries and orders are processed in a timely and efficient manner.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.

Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.