Property Claims Handler - Birmingham, United Kingdom - Sedgwick Resource Solutions
Description
Title:
Claims Handler
Location:
Hybrid
- Office based in Birmingham & Cardiff
- Surrounding areas of South West
Term:
Permanent, Full-Time Permanent
As an experienced property claims handler, you will work alongside your designated field adjuster to achieve successful conclusion of allocated claims.
Due to the nature of the work, it can present challenges and we feel individuals who demonstrate a resilient, analytical, and problem-solving skills would be a perfect match.
The role allows you to feel rewarded and accomplished when settling claims and getting them in the position, they were prior the loss.
The claim value within this role can be up to £100,000 in value which will allow further development and exposure to multiple perils including escape of water, fire, thefts and more.
Within this role, you'd work on a one-to-one basis with one of our adjusters, to ensure we can deliver customer service and technical claims handling at the very highest level and to ensure customers are kept up to date whilst maintain a positive relationship to ensure the client and customer satisfaction.
The benefits which Sedgwick offer can be seen below-
- Competitive salary
- Fully supported professional qualifications with rewards
- Flexible working
- Structured programmes with clear timescales and transparent career pathways
- Life assurance
- Group income protection
- Holiday allowance of 25 days plus bank holidays
- Healthcare scheme
- Voluntary benefits
You will have the following skills:
- Experience within the property sector and caseload handling
- Confidence and ability to deliver excellent customer service and deal with high call volumes
- Cert CILA/Cert CII qualified although not essential but a desire/agreement to attain this during the first year of employment
- Exceptional communication skills and being able to have difficult conversations were required in terms of policy coverage, exclusions, and possible repudiations of claims
- Ability to identify vulnerable customers and awareness of TEXAS model so adjustment of communication and handling can be considered when needed so the customer receives the same excellent outcome in comparison to other customers
- A quick learner and competent IT skills and being able to adapt using new systems so your daily tasks and system navigation can ensure documentation is correctly added and utilised and recording of information
- A willingness to liaise and build effective working relationships with colleagues, suppliers, clients and across your team and in other departments where required
- The experience to manage incoming and outgoing correspondence and remain organised whilst demonstrating technical ability and using initiative whilst adhering to the customer's policy
- Understand the importance of ensuring all stakeholders and parties are kept fully updated, and have a proactive mindset
- Provide assistance on site on occasion, including Minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed
- Accurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competence
If you feel as though the above skills and attributes fit the role, please look to contact us so we can discuss this fantastic opportunity further.
Job Types:
Full-time, Permanent
Pay:
£23,000.00-£26,000.00 per year
Benefits:
- Company events
Schedule:
- Day shift
- Monday to Friday
Work Location:
Hybrid remote in Birmingham, B3 2DX
Application deadline: 03/06/2024
Expected start date: 20/05/2024
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