Team Administrator - Brighton, United Kingdom - Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust
Sussex Community NHS Foundation Trust
Verified Company
Brighton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Diabetes Care For You are looking for a Team Administrator to work in the admin hub supporting a multi-disciplinary team which includes, Consultants, Diabetes Specialist Nurses, Dietitians, Podiatrists and Psychotherapists.

It's aim is to improve health outcomes for people at risk of diabetes or who have a diagnosis of diabetes, and to meet the needs of the growing diabetes population across Brighton & Hove, and High Weald, Lewes and the Havens.

Both, by providing interventions to people with diabetes and by increasing the level of skills and knowledge within Primary Care.


The post holder must have good organisational and communication skills and be able to work under their own initiative and follow directions.

They must also be actively engaged in service development for both administrative and clinical processes to maximise efficiency and ensure a good patient experience.

Receive callers and visitors to the service. Respond to queries & requests for information within set procedural guidelines.

Format letters, reports and presentations to a high standard of accuracy & visual attractiveness.


Devising and maintaining efficient filing, clerical & office systems, & providing administrative support to the teams, including photocopying, faxing, dealing with internal/external post.


Transcribe formal minutes of team meetings, which may include sensitive or confidential information regarding patient care, and distributing as required.

Providing administrative support to the Clinical Service Manager in extracting information from the clinical system.


Supporting the Clinical Operations Manager to manage staff training & appraisal logs, ensuring confidentiality of staff information at all times.


Coordinate the process of collating patient feedback via the Friends & Family Test, & contact patients following attendance at structured education sessions to enable analysis of outcomes and effectiveness.

To order & maintain stocks of nursing supplies, stationery, equipment & resources for the team.


To provide administrative support for recruitment, including liaising with agencies and other teams in order to ensure that cover for clinical staff is in place during periods of leave or unplanned absence.


As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently.

We employ around 5000 staff and provide community services to a population of 1.3 million people.


Each year our dedicated clinicians see adult or child patients more than 2.6 million times, caring for people from their earliest moments right up to the final stages of their life.


SCFT teams deliver a range of health and care services to more than 9,000 people every day, working in care homes, clinics, intermediate care units, people's own homes, GP surgeries, schools and other community venues across the region.


Our vision is to provide excellent care at the heart of the community and achieving the highest level of service is our top priority.

We develop and nurture our staff and recognise that they are our greatest asset.


We give them clear career pathways, support their wellbeing, recognise and value their diversity and provide them with the leadership, skills and knowledge they need to deliver the best care for our patients now and in the future.

Jobs are available in a wide variety of services, both adult and children's, and at locations across the county.


Assists the Team Leader with any review of office or administrative procedures by inviting and collating feedback from clinical and administrative colleagues.

Contributes own ideas and suggestions.

Arranges team meetings and multi-agency case review meetings. Co-ordinates diaries, books venues and refreshments and sends out papers and other relevant information.


Ensures that electronic or paper patient, staff and other service records are filed accurately in an easily accessible system and kept secure.


The post holder will use a range of computer systems, for example SystmOne, E-referral system (ERS) to record information and help patients navigate their health care journey.

Book appointments and send confirmation letters.

Offer choice when calling patients to book appointments to help them decide best location/wait times and best person to see.


The post holder will ensure clinicians have all the necessary clinical notes prior to specific clinics and follow up on any actions such as processing and writing clinic outcome letters, booking follow up appointments, diagnostic tests and dealing with patients that did not arrive for their appointment (DNAs).


The post holder will manage and prioritise their own workload and provide cover for other administrative staff, during times of leave and unplanned absence.

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