Customer Service - London, United Kingdom - Powerday PLC

Description

About the Company
Powerday is a thriving, modern family business providing a friendly, caring and exciting place to work.

A leading London recycling and waste management company, we help clients - including the construction sector, commercial premises, local authorities and other waste management companies - manage their resources as sustainably as possible.

To us that means helping clients keep materials in their highest form to retain their value, recycling as much as possible and recovering the rest of their waste to generate energy.

It means operating six sites across London to maximise our efficiency and minimise transport emissions, and investing in state-of-the-art technology to enable 100% diversion of waste from landfill, with all sites run on renewable energy to help minimise the carbon footprint of our operations.

It's important to us to be at the forefront of our industry. We invest and innovate to achieve best practice in environmental, health & safety, quality and fleet management.

We support our employees to gain the knowledge and skills needed to meet these commitments, and we retain the accreditations and reporting systems to prove our achievements.

We have a strong community ethos and support our local communities in many different ways.

We help young disadvantaged Londoners, through the power of sport with the Powerday Foundation - supported by our close links with London Boxing and London Irish - and through the provision of career opportunities with Powerday Academy.

Our work in the community is as important to us as our waste management services and we encourage our employees to get involved in our community activities.

Powerday operates from well-presented, comfortable offices with on-site secure, free parking - though we encourage use of public transport (our Head Office is a short walk from Willesden Junction station) or cycling (we operate a Cycle to Work scheme) where possible.

Our offices are well-equipped with kitchens and break-out areas, and our head office has gym facilities available to all employees.

As a team, we all work hard and to high standards but we have fun whilst doing so.

The company offers great training and development opportunities through the Powerday Academy and provides health and wellbeing support which helps ensure we remain a healthy, happy and productive team.

Location:

The role will be based at our Central Office facility in London NW10, but will involve site visits and meetings across various site locations.

The Role:

Reporting to the Commercial Operations Leader. Your goal will be to provide outstanding customer service to our clients.

You will be a confident communicator both on the on the telephone and via any written communication.

You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.

You will have proven experience working in a Customer Service/Account Coordinator role with knowledge of the waste and recycling industry.

This is an office-based role, primarily on the phone, so you will need to be confident, enthusiastic and willing to learn in order for self-development.

Key responsibilities of the role are:

• Maintain a steady flow of outbound customer service calls.
• Build and manage strong relationships with customers
• You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
• Maintain weighsoft database and ensure all information is up to date.
• Drive day to day communication
• Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
• Input orders / projects and associated processes into Powerday's systems
• Working with account managers and sales team. Workorder costing and cost breakdown generation
• Maintaining current customer relationships, but you will also be creating and building new ones.
• Cover Reception when needed (Training will be provided)
• Serve as primary contact for clients

Key competencies of the role:

• Be selfmotivated with an analytical mind and a keen eye for detail
• Ambitious dynamic go getter with a real _cando_ attitude
• Confident communicator, both verbal and written
• Good team player as you will be required to work with a range of personnel internally and externally
• Work well under pressure and to set timelines in a professional manner

Qualifications/Experience:

• Intermediate level of Microsoft Office skills.
• Ideally have previous exposure to the Waste Management and Recycling industry.
• Essential to have previously worked in an account coordinator role.
• Experience of working in a fastpaced environment

Job Types:
Full-time, Permanent


Salary:
From £22,000.00 per year


Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Onsite parking

Schedule:

• Day shift
• Monday to Friday

Ability to c