Service Coordinator - Manchester, United Kingdom - First Military Recruitment

First Military Recruitment

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

AR530 - Service Coordinator

Location:
Manchester

Salary:
£25,000 - £28,000

Overview:

First Military Recruitment are currently seeking a Service Coordinator and behalf of one our clients.

To provide a point of contact for customers and Engineers. To Coordinate Service Engineers on a daily basis.

To raise new jobs, close and process chargeable invoices and close down none chargeable internal jobs to the correct cost centre.

Duties and Responsibilities:

Take incoming calls from customers and action as necessary.
Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs.
Log and provide key information to enable accurate and meaningful KPI's to be produced.
Customer liaison/Queries/Quotations/Estimates
Engineer contact/Communication/Support
Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager
Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
Produce estimates for chargeable work using generic template.
Cover during absence/holidays for colleagues
Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner to minimise downtime.
Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
Ensure all SLA's are achieved.
To ensure all completed chargeable jobs are invoiced daily and that all completed engineers 'work in progress' is closed down and cleared off the system daily.
To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability

Skills and Qualifications:

PC Literate
Good telephone manner
Strong interpersonal, organisation, motivational and communication skills.

Location:
Manchester

Salary:
£25,000 - £28,000

Responsibilities:

Coordinate and schedule service appointments for clients
Maintain accurate and uptodate client records in the database
Assist with data entry and invoicing using QuickBooks
Provide administrative support to the service team
Answer phone calls and respond to customer inquiries with professionalism and excellent phone etiquette
Organize and maintain office supplies and equipment
Perform general clerical duties such as filing, photocopying, and scanning documents
Assist with other administrative tasks as needed

Qualifications:

Strong organizational skills with the ability to prioritize tasks effectively
Proficiency in using computer software such as QuickBooks, Google Suite, and Microsoft Office
Excellent data entry skills with a high level of accuracy and attention to detail
Previous experience in an administrative or clerical role is preferred
Strong written and verbal communication skills
Ability to work independently and as part of a team
Professional demeanor and ability to maintain confidentiality

If you are a detail-oriented individual with strong organizational skills and have experience in providing administrative support, we would love to hear from you.

This is a great opportunity to join our team and contribute to the success of our service department.

Please note that this is a full-time position with competitive pay.

Job Types:
Permanent, Full-time

Salary:
£25,000.00-£28,000.00 per year

Schedule: